Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I usually sit in a gaming chair, but I felt uncomfortable with its seating position, so I purchased the Upgraded Waist part. The touch feeling is smooth and soft, and I felt that my back was supported straightly, which is very good.
Delivered and already serving under my back. I hope it will be helpful.
πππ
Super
Okay. The butt feels better! I use a wheelchair and this is more comfortable than my previous pillow.
Perfect π
Ok
Everything correct A+++ I recommend
It's fine, it just took a while to arrive.
I ordered 2 pillows, for the car and for work. Arrived quickly, the quality of the pillows is good. The material is pleasant, and there are no loose threads anywhere.
It is very confortable and adapts to my current chair very well.
One of the best things i ever bought, my back thanks you
I'm ordering for the second time, everything is great.
I haven't communicated with the seller. But the package arrived quickly and is of very good quality.
excellent π π
ZatΓm funguje dobΕe.
very convenient
This is the third cushion I've bought, recommended item and seller. The cushion really works.
Very comfortable
Arrived really quickly. I have been using it most days and it is super comfortable.
Quite comfortable both the backrest and the cushion.
Super comfortable and ergonomic.
As described and shown in the images. Quite comfortable.
Excellent product! First I took the backrest, within two weeks the pain in my lower back completely subsided, and with the lumbar support it's absolutely amazing! I recommend...
I tried it and liked it so much that I bought it for my boyfriend too. It's very soft and nice. The cushion size is 158cm which is just right for me when sitting up straight. It's a bit small for a man with a bigger build at 180cm but the cushion is so comfortable that I think I made a good choice buying this one. I bought about 3 cushions from Ali but this one is the best. I recommend it.