Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She keeps all her promises. Having time
The product did not arrive, and they do not want to give me a refund.
Fast delivery, the goods were very well packaged. The effect itself is average. It looks very good, but it's very difficult to insert the plug into the input socket. The sound itself is decent, but there's a lot of noise when the gain is above half. The bypass is working properly. If it weren't for the noise at higher gain levels, the cube would be quite OK.
Great value for money!
The pedal arrived quickly, in excellent condition, the sound is great, much better than I expected, you can equalize quite a bit with the knobs. One tip: I tried it boosted with the Joyo Vintage Overdrive and the Joyo Tauren, both work perfectly to further enhance the sound, although the Uzi+Tauren combination is by far the best distortion I've achieved. 100% recommended 👍
They sound really good. The bias controls the punch and compression.
It seems quite good.
Excellent pedal, it produces a very good sound. Tremendous quality for the price.
THE POWERFUL JOYO UZI R03 WITH ITS HIGH DISTORTION AND STRONG SOUND IS UNMATCHED. FROM A TABLE BOOGIE SOUND TO A MARSHALL WITHOUT PROBLEM. SIMPLY WONDERFUL.
The cost-performance ratio is great. Besides that, it's just good. I'm even willing to buy more.
Everything is fine, it will arrive soon, thank you.
Great product as described. Excellent packaging and quality a++++
The little pedal is really good.
Received in 15 days, well packaged , works very well . But make sure you have a 9v power supply with negative center
The delivery took more than 7 days, but less than 2 weeks, but i don't blame them. Item received in good condition, except that the manual instruction is crumbled, seems like someone has touched it prior to sending it to me. This is a good hi-gain distortion if anybody is looking for one.