Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is soft and neat, so I'm repurchasing it. I'm planning to buy other colors as well. It would be great if there were thicker winter blankets available.
Excellent quality, good product. I will buy it again and highly recommend it. The delivery time was acceptable.
Second purchase, soft and good.
I made a good purchase with great value for money.
The cotton is soft so it feels nice to touch. I'm thinking of buying another one in a different color for my child. The design is also simple and I like it. The price keeps changing, so you might know that.
Can I cover everything except for winter? The texture is soft enough that a baby can cover it!
Okay, summer blanket. light and pleasant to touch.
Very good.
The material is good and lightweight, I like it. My son says he likes it. Thank you~~
Very good, I will use it well. Thank you.
I'm using it these days, but it's a bit thick for summer. Spring and autumn would be better. It's good when I turn on the air conditioner. As soon as I use it, I wash it once, but it's still fuzzy and doesn't smell bad.
It's not a cooling blanket but it's thin, cool, and affordable.
When I washed it, there was hardly any fluff. Good. The color is pastel tones. The cotton does not come out This is a good product. I bought something else at a low price and got really angry. This product looks even more impressive.
Thin and lightweight. Didn't use it yet. Thought it would be nicer. Fabric seems like it will pull sooner or later.
I am totally amazed by the quality of the product and can only highly recommend it! Many thanks to the seller in China, here you can buy top quality at affordable prices! The shipping time was met and the product is great for this price!
Excellent summer blanket. Stays good after washing machine. Fast shipping. A++++++
Very satisfied. It's perfect for summer use. I have made an additional purchase. It's thin yet of good quality. I will try it after washing and leave a review. There is no problem as the size is ample. Delivery seems to take about 5 days. Additional orders are causing the price to go up a bit. Still, it's cheap and good enough so I bought more. This time as a single.
very beautiful and good
Very good, very good,very
The material is good, cost-effective, and I like the color~^^ It seems light and practical. It would be nice if family members could use it individually. Highly recommended for all seasons It seems okay to use all of them. It's really a well-chosen good blanket~~
I really liked the soft and cool fabric, everything arrived in good condition.
Excellent for the summer. Love it. Stays good after washing machine
Super
I'm not sure about the cooling effect, but it seems thin enough to use for summer.
It's just a regular thin blanket, but considering the price, it's worth repurchasing. This is not a special feature but rather a thin summer blanket for those who need one. Please purchase. It's just a thin summer blanket with no function, but considering the price, it's better to buy this than to pay more domestically. However, as with everything made by Ali, this can also have flaws or blemishes, so sensitive people should avoid it.