Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a bit thinner than in the photo. The color was slightly different, but there are no functional issues. It seems useful for when the air conditioner is too loud in summer and feels chilly. The size is also small, so it won't bother the bed. It's comfortable against the skin, so I think it's good as a skin blanket.
It's thin but has a nice texture.
Very comfortable
Light and soft, it's light, soft, and warm. Good value for money. It's not thin and feels really nice.
It's good and warm
Nice
Nice & light, lovely material, absolutely love this blanket, also folds up compact. All around, good blanket, it would also be a good camping or hiking blanket.
The hood is great, I recommend it.
The material is very good, stitching and finishing are perfect.
I got a good deal on it. I got a good deal on it. I got a good deal on it. I got a good deal on it.
Oh my, it's great! It's not too thick or too thin, so it's perfect for covering up. It's a good blanket. Everyone is buying according to their own preferences. One for each person.
Great product at a good price, thank you very much... *^^*
It's light and really nice. It fits perfectly on the body. It's thin so it seems suitable as a summer blanket. That's why I'm using it quite well. The price is also affordable. It's great value for money. Thank you.
It's quite light, the material doesn't look poor quality, I'll try it for a while...
The size is satisfactory, the color is satisfactory, and it's soft.
It's difficult to describe as a summer blanket. It seems suitable for spring/fall... Fall is approaching, so it's okay;;
I am satisfied.
I received it well. I am satisfied.
The blanket I wanted is perfect. The thickness is what I want. I will use it well, thank you. I appreciate it. I will order again next time.
I like the colorㅡㅡㅡㅡㅡ It's exactly like the real thing. I will order again ㅡㅡㅡㅡㅡㅡ Please continue selling it.
The material is good. It's suitable as a thin summer blanket or mat.
Great product. Strong and easy to combine. Fast delivery. I’ll buy more . Right size. Good color. Same with the photos.
I got a great deal at a super low price!
I haven't used it yet, but I plan to use it after washing. It's thin but seems durable and can be washed multiple times.
I've used it before and will repurchase. It's thin but thicker than a single layer, perfect for covering during fasting periods. The material is soft and light. The color is also a muted tone, making it easy on the eyes.