Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good awesome product exactly as they advertised i am extremely satisfied with the product for the price i paid with the product for the price i have to buy for the price i paid
I wanted a white pickguard before processing, so this was just perfect.
The material is good but the cuts do not match. Recommended for a Les Paul that does not come with a factory pickguard because it is not suitable as a replacement or exchange.
Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good.
Perfect, cream color like the original.
It has a good finish
Excellent quality. Arrived very well packaged.
Very good, you can buy without fear.
Excellent, too bad it was too small for my semi-acoustic guitar. . but for a small dog it's great!
It turned out perfect! The color matched very well. The fit was perfect.
Looks very nice. fit is perfect. would highly recommend.
perfect for a Les Paul
Looks and fits great i will be ordering more in the future...
It arrived very quickly to my country and in good condition, the packaging is fine. I haven't tried it yet, but I hope it fits my guitar well; it seems well-made.
There is a slight gap, but I am satisfied. Seems like a good buy at a low price.
Excellent material, but I will need to cut it to fit the Les Paul Sx.
It's incredibly good!!!!!!
I purchased a replacement pickguard for a Japanese-made Les Paul type pickguard that was cracked. When I bought it, I didn't realize it came with a gold bracket, so I was surprised! A regular silver one would have been fine. I haven't installed it yet, but I'm sure there won't be any problems. Good value for money, fast shipping, thank you!
Product as advertised. The screws are indeed gold-colored; the one I'm using was removed from the old shield. The shade of this cream is lighter, just the way I was looking for.
Doesn't fit well on a Gibson Les Paul.
The product arrived correctly as advertised, I have already installed it and it worked perfectly.
All correct
Pritti gud, very not fit for my gitar but maibe the gibson vorks
Perfect.
Thank you they are lovely but wrong shape for what i want my fault i just ordered i will try to contact seller and ask if he would do same if i can get his email address i'll supply diagram of shape i want and he can quote me.i will pass it on to someone free