Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's very good.
The artistic design of this rug is truly unique and is exactly the finishing touch my living room needed. It looks even better in real life than in the photos, with incredibly vibrant colours and a crisp, sharp pattern. It feels soft underfoot, lies flat, and is very easy to vacuum and clean. It offers excellent value for money.
Very good carpet
A very creative rug that kids love because it's soft.
Actually, I like this product. It is sold in a form that is different from the traditional one. It has both excellent softness and a rich design of patterns. And it's not too heavy, so you can freely place it in the area you want, which is also convenient for elderly people. It has an anti-slip design, and the anti-slip function works well. Impressive! This product is amazing! Good value for money
Perfect.
Modern ethnic style rug with leopard flags on a pink background, adding vitality and character to my living room. Yesterday, my daughter spilled strawberry juice on it while playing with her friends, and it didn't move from its place thanks to its anti-slip feature. After I put it in the washing machine, the stain disappeared completely, which shows that it combines unique style with everyday functionality.
My family and I love this rug, and it saves me a lot of effort when cleaning the house.
The feet feel soft and the skin is non-slip in use, but it can also be washed directly with water, making care super easy.
Very good, adding some unique beauty to the living room at home.
Quick cleaning with a vacuum cleaner to simplify the daily cleaning process of my living room.
Easy cleaning to lighten the burden, my family and I love it.
Not a bad carpet. The quality is average. The colors are bright. The size is slightly smaller than stated (but it may still fit).
Playful style, neat stitching, soft texture, brightens the room.
The moment you step on it, a soft feeling spreads, filling this space with a more comfortable and stable atmosphere, and every time you are here, you feel relaxed.
The color is the same as the image, my children really like it.
I’m really happy with this rug
It adds such a playful, cozy vibe to the room—total win with this pick!
This rug’s such a standout — that blue, pink, and heart design is so cool! The lines on all the details (leaves, hands, that heart) are super sharp, and the edges are totally neat — you can tell it’s really well-made, no fuzzy or messy spots at all. It’s nice and soft underfoot too; Walking on it feels really comfy. It pairs perfectly with the couch and plants here, gives the room such a fun artistic vibe. Such a great pick!
This rug is really cool! The details of the blue leaves, pink flowers, and that heart (with hands) have super sharp and clean lines— you can tell they did it with great care, no blurry or messy parts. It's also quite soft underfoot: walking on it is comfortable without going overboard. It fits well with this cozy living room, an excellent purchase!
This carpet is really cute and nice! The pattern details are neat and the lines are clear, so I feel that the production quality is definitely good. It's quite soft when you step on it, making it comfortable to sit and rest or play without being too much. It matches well with the living room atmosphere, so I really made a good purchase!
This rug is really cool! Those designs of green leaves, geometric blocks, and the border with that pattern have super sharp and clean lines— you can tell they were done with great care, no blurry or messy parts at all. It's also quite soft underfoot: walking on it is comfortable without going overboard. It fits well with this cozy living room, an excellent purchase!
very beautiful, bright, soft
This scratcher is amazing in life! The image of the tiger with the striking colors fits perfectly with my jet – looks so fun and special. The details are too accurate, everything is arranged beautifully. The colors are exactly as in the picture, no difference at all. Great purchase, it added life and good to the whole space!
This rug is seriously amazing! The bold art design with vivid blues and pinks is so unique, giving the living room a totally artsy vibe instantly. The craftsmanship is top-notch—you can see the colors are super true to life, and the details are really well-executed, feels like a premium piece. Perfect for anyone who wants a stylish, artistic touch at home