Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The artistic and unique character patterns of this carpet are truly captivating! When placed in a modern interior, it adds an artistic atmosphere, making the entire space look elegant and creative. It really captures the eye like a piece placed at an art exhibition, and I really like it.
This rug is simply amazing! The artistic design with bright colors and collective patterns brings a unique count of energy and fashion to families. It looks like an artistic sculpture that changes the whole feeling of the place, and implements collective aid in an amazing way. Every time I look at it, we enjoy playing with colors and shapes. My children always comment on how amazing and special it looks. I am very satisfied with this purchase - it adds a sense of warmth and style to the family!
This rug is incredibly beautiful! The tiger design is so fun and colorful, with those orange, black, and green tones that give a super vibrant and original touch to my living room. When you enter the room, it's the first thing that catches your attention, it adds so much style and personality to the space. My friends always comment on how great it looks, they say it seems like a work of art on the floor. I love how it transforms the room, it was definitely a successful purchase!
This mat is simply charming! The tiger design with vibrant colors like orange, black, and green gives it a lively energy and a very fun touch to the living room. When I placed it, it completely transformed the environment, making it look much happier and with a unique personality. My visitors always comment on how original and funny it is, and I am delighted with how it has brought a playful atmosphere to the space. It is truly an excellent purchase to add a special touch to the decoration.
This mat is simply amazing! The design with those vibrant colors and the unique shape gives the entire room a super modern and energetic vibe. When I placed it in my space, it completely transformed the appearance of the place, making it look much more dynamic and stylish.
This carpet is so beautiful! This pattern is so vibrant and eye-catching, adding a great deal of color and personality to my living room. It truly connects the entire space and immediately becomes the focus. It feels very comfortable to walk on it. When guests come, it's also a great topic. I'm extremely satisfied with this purchase!
This carpet is truly excellent! It has a unique and dynamic design that completely transformed the living room atmosphere. The color is crisp and beautiful, adding a cool and sophisticated feel to the space.
"This rug is simply amazing! The design with the bohemian and pompous colors and the split flags creates an amazing and lively ambiance in my living room. It completely changes the look of the place, and when people come to you, everyone is interested in where I bought it. Really a great purchase! "
This mat is truly a marvel for my living room! The design is so unique and colorful, with those hands, heart, and leaves that give it a super artistic touch full of life. Since I placed it, my space looks much happier and has a special energy. The combination of pink and blue colors fits perfectly with my decor, and every time I enter the room, this mat is the first thing I notice—truly an impressive focal point! I love how it transforms the environment, giving it an artistic and inviting character.
The carpet i bought for my child's room is amazing! The colors are bright and interesting. What satisfies me the most is the soft feel of the feet, which is perfect for little ones to run, jump and play. And unexpectedly durable, even if children spill and dirty things, it is effortless to clean.
This carpet is really amazing! The bright colors and unique tiger maze pattern are very eye-catching, adding a super playful and fashionable atmosphere to my living room. First class quality - soft underfoot and very durable, especially my child who loves this carpet very much
"Perfect rug! ⭐ ⭐ ⭐ ⭐ ⭐ (120x160 cm) What I love: Ultra soft short velvet (my children love sitting on it!) Non-slip base that withstands even my dog's play Absorbed a glass of water in seconds and dried in 1 hour without leaving a trace Premium quality for its price. 100% recommend for homes with children/pets! "
colors not so nice
Actually, I like this product. It is sold in a different form than the traditional one. It has both excellent softness and rich design patterns. And it's not too heavy, so you can freely place it in the area you want, which is also convenient for older people. It has an anti-slip design, and the anti-slip function works well. Impressive! This product is amazing! Good value for money
Great! I'm really impressed by this! Soft and comfortable! It's super easy to use and it perfectly suits my style. I will make another purchase on october 10th!
Great deal, it's fantastic. Design is nice--it can also be washed, and after washing, it only needs to be hung up and will dry in a few hours well made and good value for money. Wish i had found this sooner. 10/10 would buy again!
fantastic! Super quality
I made a purchase after reading the comments section. The quality is very good. Good touch.