Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1. Fast shipping and delivery of goods. 2. The packaging was standard, and the product was not damaged. 3. The product is of good quality and matches the photo and description. 4. I bought it at a discount from the store, the price is great. 5. I did not contact the seller, there was no need to. I recommend shopping at this store!
For $57 off, the flight is normal, the controls are not difficult, you just need to adjust to the temperature and cooking time and you'll be fine!
The fryer arrived intact and undamaged. I ordered it on March 25 and received it on April 17. It was delivered by express delivery. Thank you.
Super device. all works correctly. arrived in time
I received the product within two weeks and it matches the description. Delivery was by a New Post courier. I tested it in operation, everything works, I am very satisfied. Thank you to the seller for the fast delivery, I recommend it.
Shipping and delivery are a bit long. Bought for $53.56. Good quality - visually. I recommend it.
Looks decent, nothing was broken during delivery. By the way, quite fast delivery with Mist Express: arrived in 3 weeks!
Everything went perfectly, the shipment was sent on time, the package was tracked, the product was well packed, everything was included in the package, and the quality is good.
Arrived in 10 days. The grille is included in the set. The packaging was damaged during transport, there is a small dent on the side of the plastic, but it does not affect the functionality. It works. The body heats up, but not much. Only the top heating element is working.
I placed an order on 30.11.2025, and today is 1.03.2025, and I still haven't received my order. 3 months have passed. The last update was on 31.12.2025. The delivery deadline has long passed. After the delivery period ended, I filed for a refund. The money was returned. So, after 3 months, I still haven't received my air fryer. But I'm not sure if it's worth ordering when the delivery time can be months long and there's no guarantee you'll receive the order.
It arrived in a month, a good device, already tried it, bought it with a good discount, just right for 2-3 people, everything is adjustable by time and temperature, need to buy some additional accessories and it will be absolutely amazing. I recommend the product and the seller.
Compact air heater. Before ordering grids or other accessories, you need to accurately measure the size of the bowl. Not everything fits. Power 1300 W
cool, saves time, and for a 12-13 year old son, it's just right to cook by himself.
Fast delivery to Ukraine, ordered on 11/11, received on 11/12. Looks and works perfectly.
Great!
Received the order quickly and the courier is great! I haven't turned on the "unit" yet, just unpacked it. I didn't notice any visible damage. The stated capacity is 5 liters, but the fryer is very compact. I hope when I turn it on everything will work fine. The instructions are also available in Russian. There is also a "little book" of recipes. Thank you all and have a nice day.
Everything works, arrived without defects and quickly! Thank you!
Delivery 60 days. The box is intact. The air fryer works fine, but it's louder than I expected.
finally received delivery 64 days, but I am satisfied with the purchase well-packed box without any creases everything works no plastic smell noticeable thanks to the store and AliExpress
The order arrived in Ukraine in Odessa exactly 2 months after the order was placed, it arrived at Ukrposhta, and it arrived in good condition, although from the photos of other buyers, the condition is mostly very poor. I am very satisfied with the product, I bought it on sale with discounts for coins before, it came out to $62, we waited very eagerly, we have not waited for another package like this before. 😂 🤣 😂 . It says that it has a power of 1450W, ran it for the first time without any issues, there was a smell of burning oil, now it will need to be washed before the first preparation. It's not very big, as I've seen similar ones from a friend, but his has a larger capacity, but this one will be enough for us. While she was gone, I immediately ordered a silicone mat to cook on, it fits well, bought it roughly based on the photo... Now we will try it in different directions of the oven. 🤪 One minus is that I immediately noticed that it's a very short power cable; I would have liked it to be longer... I will add additional photos and feedback during the operation of this equipment. For its price, it's simply amazing! Thank you to the seller.
Ice looking air fryer , only negative is mains cable very short at only 50cm long could do with probably at least 1m
I received the package, the product matches the description, I hope I will be satisfied with my purchase. Reviews about it are good.
everything works, delivery takes 2 months to Ukraine You need to run it for about 20 minutes without stopping to let it cool down because... A slight plastic smell when first turned on! Thank you to the seller and manufacturer!
They ordered it for themselves right away, then two more as gifts. This is definitely a useful item that should be in your kitchen! And even if there are any problems during transportation, the seller will quickly solve them.
It took quite a long time, a little over 2 months, but it finally arrived. The box in one place was slightly damaged, but everything is intact. I recommend