Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bloody brilliant. Love the feel of these picks. Good when playing heavier music also found them great when playing my bass guitar. Playing loud getting the metalic sound on the strings and being a stiffer pick certainly made playing fast music easy.
Honestly, I didn't even know metal spikes existed. I ordered them more out of curiosity, and they have actually pleasantly surprised me. The product looks very well manufactured and finished; upon touch, you notice a slightly heavier spike but that doesn't make it less manageable, smooth, and very very well finished. I am starting to really like this Chinese brand Alice because I see that they manufacture products of very good quality even though their prices are ridiculous compared to other well-known brands. Therefore, recommended product and seller!!! !
for bass or acoustic, fantastic
Very good, came in large quantity. It gives a very good sound to my guitar. Thank you for the service and the product.
It's solid and sturdy, so I'll use it for a long time. Haha.
It's good for being affordable and high-quality. Since it is also faceted, I believe it won't damage the string even if it's a coding string. This time it's an additional purchase, so there are no complaints.
As described. It's a piece of steel. How hard can it be to make. I can't wait to try it. Oh, and i like that it comes with all the various sizes. Thanks
Product as expected. The tactile sensation is good and the sound is quite open. Although thin, the picks are heavy. Sweaty hands will have trouble holding them.
Despite being thin they are quite rigid. Exactly what i want. Thank you.
They arrived well, the quality is good.
Very good quality and for the price it's an excellent choice, completely satisfied.
The finish is beautiful and feels fine. The sound when using this is surprisingly soft. It seems to be easy to use as an opener to pry open a case other than for playing guitar. There are also 10pcs so it can be used for both purposes.
They arrived on time and in good condition, they are metal and come complete and in good state, they look of good quality.
Okay, it's nice but a bit thin...
Everything is fine and perfect.
Really awesome pics have a very good sound and work well with pinch harmonics all in all worth the money
It's 0.3mm but feels close to a 1.0mm plastic pick because it's stainless steel. Since it's made of material, I think it will last a long time.
Nice;
Queen
I liked them, they are the right size and meet most of the mentioned features.
:)
Execelente material