Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality nibs, they will never wear out or break, they don't break the string.
I really like the quality of these metal guitar picks. They are very thin and produce a nice metallic sound.
It's great for use with electric guitars. Even at 0.3mm, it's made of metal so it's sturdy.
Really nice! Similar to copper picks i use to play with back in the day.
Great value very fast delivery very good customer service highly recommended a+++++
to 100
The nibs are very nice and durable, I am very happy, thank you seller.
Really nice to use. Does change the sound a bit. So will deffo stick to the normal picks
Good quality metal plectrums for guitar. They're thin but pretty rigid due to the metal material. I didn't want the logo or text to be visible so i used a fine grit sandpaper (1000) to remove them, which worked perfectly. I expect these picks will cause more wear to the strings than standard plastic picks, but that's no problem.
All is ok
... no comments, simply PERFECT, much better than I imagined. (My experience was only using it on the guitar)
Don't buy these if you are a bass player. They are nicely made though.
Very good, thank you.
It's just fun to play with this specification. It's smoother on the strings and fun to play fast things with it.
As described, it looks very good, so if you wanna use or try metal pics i will recommend them ! !
Gave as a gift, seemed like great quality.
Compliant item. The quality of these metal picks is impeccable, and I find them aesthetically pleasing. They are thin, but rigid. The produced sound is, note by note, less loaded with low frequencies than with my usual plastic picks. Depending on the circumstances, the sound will then be either more precise or a bit dry. To use according to the needs and desires of the moment and pieces! Good purchase.
Great product. Everything is fine.
There cool
The blades are very good, they seem to be very thin and that they will bend but they are actually very good.
Very good i really liked the quality of the guitar picks that came in a small baggy
Pleasant grip. A bit lacking in flexibility, too bad.
The goods were delivered quickly. The price-performance ratio is, in my opinion, good. Happy to do business again anytime.
Good product
They are great picks, but not very malleable. (When I bought them, it wasn't clear to me that the picks were made of steel. But yes, they are made of steel.)