Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, it has details that I had to file down the sharp edges of the holes. One pin came partially broken but still worked. I changed the heads for aesthetic reasons. They maintain the tuning quite well.
Look fine.......untested
This product is excellent. It's not easy to get out of tune. The cost-performance ratio is also top-notch. I also recommend the Grover and Schaller types.
It's before use, but the construction seems good. It would be even better if it was oiled before delivery.
This is good.
Very nice product, blocks well. Cheap.
The paint is a bit patchy instead of the perfect chrome finish. the functionality is very good though.
I got these for my brother, they worked ok on a traditional guitar but not for an electric one
It arrived super fast 😆
On the telecaster, if you tighten these pegs correctly, the lock opens and does not secure the string, which makes you have to make a lot of turns. The left and right ones only differ in the mounting position for the screw; the screws from the kit go straight into the trash, the slot slips right away, considering that I made a hole in the fretboard for better fit. The labeling of the pegs is unclear, 3 identical ones and 3 different ones; in general, it's better to get something of higher quality.
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nothing to complain about. It seems everything is in order. I will only know for sure when I install it. I believe it will work out.
It works as expected. For the price it is very good.
For the price it's okay but leaves something to be desired. I thought it was refurbished, I'm not sure but it will serve its purpose.
If the product arrives correctly, it looks nice. Let's see how it works. Recommended this seller, thank you.
Everything arrived correctly and even before the specified time, I recommend 👍🏽
One of the plugs came out wrong, I won't return it, I have to return all of them, it takes too long, what a shame they can't send the one that failed.