Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast and the product is good.
Good
Just as described. Works well.
super. in about 1.5 hours it dries 4 cotton blouses (just from the washing machine). It's better not to put more because the air won't circulate well. I even dried bed linen... it's a must-have for winter.
Good good
The product arrived safely and in good condition. I have not tested it yet but everything appears complete and well packed. The dryer itself looks compact and practical which is great for travel or small spaces. However i was a bit disappointed that the fabric bag feels somewhat thin and not very durable. It would be helpful if the seller included clearer instructions about washing or replacing the fabric cover so customers can maintain it properly. So far the overall impression is positive and i will update my review once i have tested its performance. If the material quality proves strong over time it could be a very useful portable drying solution.
Good, dries well. I'm finding it useful. Buying 5 and using them all is the best.
Very good device!
the product matches the description on the website, arrived quickly, packed in a regular bag without protection, the box is slightly damaged, the product is intact, I recommend both the product and the seller provided reliable packaging
I think it would be good to take with you when traveling; it can hold about 4 sets.
I am very satisfied with the fast delivery. It arrived safely and I am very happy. This is not a product I usually use, but I plan to try it and post another review later.
Draw successful! ! The box was not intact during the delivery process. The vinyl has some loose threads so I organized it. Machine operation is excellent. Noise moderate For this price and quality, it's excellent.
The quality of the fabric and field is not high, but for the price of 11,000 won, it's not bad if it can store everything inside the main unit like the remote control and timer settings without taking up space.
It works well. I think it would have been better if the electric cable was a bit longer.
It works well.
Fast delivery and good product. Great value for money.
It works perfectly. I usually turn the clothes inside out a couple of times to make them dry better... The bottom area tends to be a little more damp in the first cycle. But for the price it has, it's very good.
The price is cheap and the product is very good~
I really like it.
Great.
cool
Perfect, I am completely satisfied.
Thank you
Very fast delivery. Thank you. The item for the price is great.
Excellent product, recommended.