Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine.
These are very nice looking in our garden.
It's a great product. It's as described. Great product. Exactly as described.
The goods are there and okay.
Perfect
So far it looks good.
Exactly as described, works perfectly!
high-quality flashlight. I recommend it.
Arrived in less than a week. Really beautiful, two arrived damaged, it's a shame they're not packed in a box.
Before use. It seems useful.
It's better than before.
It's a product with excellent cost performance. This is already my third purchase.
For the price they look good, even without trying. Now let's hope they last at least through the winter.
The light is not strong but nice for the garden, gives an atmosphere
I am satisfied with the price.
The quality is okay but the cost-performance ratio is low. It might be worth buying if it's under 2,000 won. Even when receiving enough sunlight, the time it stays bright is short. The design is neat rather than practical.
Super happy with my purchase, it lights up very well.
The lamp shines bright enough and I really like it! Thank you!
These solar lights are wonderful! I ordered for the third time.
Product as described, well made and finished. they turn on automatically at night but do not have a motion sensor. The power button is located inside the body and can only be activated by opening the top of the spotlight.
very surprised by the brightness. illuminates well and produces harmoniously
They are pretty, I hope they don't fail after a few months.
Super happy with the product, for 5 euros each it's very very good, the light is suitable for illuminating the path. It's really very cool, don't think twice.
🥰 The lights are simple. 👍 Great! They shine pleasantly! Delivery is fast. I really liked it, I will order more! I recommend the product from this seller.
Very fast delivery! The quality of the lamps is good!