Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good so good! !very good so good! !very good so good! !very good so good! !very good so good! !very good so good
Good quality.
ok thank you very much for everything
The fourth one i’m buying, they look very expensive and do their job pretty good. I’ll definitely recommend
I like it so much, it's really nice, but it's not very bright.
Super, I recommend it and can wholeheartedly recommend it as mega cool.
spectacular thank you 😊 ☺️ that you
They look great and stylish and shine very brightly. They cost 118 UAH per piece, in Ukraine they sell them for an average of 300 UAH. The battery is AAA format, marked as 600mAh, but during testing, none of them showed more than 300mAh. To shine until the morning, you need to replace it with a more capacious one, because with dim ones, they shine for about five hours.
very good
I order not for the first time. Satisfied with the product. Fast delivery
Arrived quickly good oz and complete simple assembly works well
Perfect, thank you
Good. It's bright.
It's bright and lasts a long time. It's very cost-effective.
Beautiful. I recommend.
I haven't tried it yet, but I hope it works well.
It's more expensive than when I bought it before, but it works well.
Perfect.
pretty good
Good value lamp, i ordered 20 pcs, 1 was a little damaged, seller compensated it. The height is 31 cm. I ordered the same from temu, but those were smaller.
I ordered twice. Good item.
Item as described above quality and works very good.
Everything is great, just like in the photo in the description.
It sells good quality, however, I haven't installed it yet, I only know that the light is very low, but the quality is good, let's see how they work with the light.
They are great, they provide a dim light to illuminate paths or trails and they are very cool.