Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really comfortable.
The slide is smooth and seems durable. It was a bit smaller than I expected, but that's my fault for not checking the size... I'd like to buy other sizes if the prices are reasonable.
Iβm very happy with these pull-out shelves for my kitchen cabinet. They are extremely practical for everyday use while also looking clean and aesthetically pleasing inside the cabinet. The quality feels excellent β the material is strong and sturdy and seems capable of holding relatively heavy items. The drawer only pulls out partially, which helps it stay stable and secure. Installation was quick and easy. They are also very convenient to use because you can easily see all the contents without bending down or reaching deep into the cabinet. A smart and functional solution for kitchen storage.
I highly recommend it, I love it.
I bought this to organize a deep storage cabinet, and I'm really happy with it. The shelves are sturdy and the adhesive works well so they don't fall off. Highly recommended!
It's nice that it's sturdy, but it's small.
Sturdy. A bit rough feeling.
Good quality, and good grip in the cabinet, thank you.
It's cost-effective and good for retrieving deep items. A good purchase that's cost-effective and good for retrieving deep items. A good purchase that's cost-effective and good for retrieving deep items. A good purchase.
It's nice and cheap.
It's very sturdy and I like it a lot. Thank you, I'll use it well.
Good
Considering that it was bought from Ali, it's priced reasonably but seems to have good usability.
I made a good purchase~ I am satisfied.
My wife is very satisfied
Durable and extremely strong adhesive πͺ Thanks to this, the snacks have been organized and tidy. π
The quality is really goodππ The slide works well too.
It's smaller than I thought, but it's nice! Planning to buy two more.
I had trouble looking at things because I injured my back and had to bend over, but it's good that I can install a rail and push things out. The rail moves smoothly too; I should have bought it earlier.
It's sturdy and nice, easy to install.
Very good, its not sliding all the way but thats ok, the adhesive is super strong so be carful when you place it i accidentally put it not straight and it was very very hard to remove and reposition. Learned my lesson lol.
The product is absolutely amazing!!! I'm very pleased with it π
Very good, seems very durable and of good quality and it's easy to install. The downside is that it took a month to arrive but otherwise everything is fine.
I'm going to buy one or two more of these. Satisfied haha
Product consistent with the image very useful for basic kitchen without pull-out drawers