Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
An excellent machine, I really enjoy using it 😊
Good product, delivered on time, well packaged
Tried it as soon as I received it, it's fantastic, it froths milk as if it were cream, it's really great. I just hope it lasts over time. You need to be careful when washing it.
Very gold
For the price it's really unbeatable! I'm very satisfied with this product.
It works very well.
excellent
Fast shipping, good quality item, more beautiful than i expected, very professional seller, highly recommend.
Good product
Nickel
Great work
Very good product
identical to the photo 👌👌👌👌👌👌 I am very happy with my purchase, it is super beautiful
The product is good, but there are a few things that slightly detract from the overall experience. The stand is terrible and unstable. Temp 65 doesn't really boil; it just gets hot when you drink it and nothing more. You need to hold the whisk and press the buttons with your other hand because the stand is unstable. The cup is a bit small It is not possible to clean in the dishwasher and if you don't wash it immediately, it is very difficult to remove the residue from the bottom. Overall, for this price the value is good.
It produces enough foam in a short amount of time.
Very good and easy to use Arrived in about 1.5 weeks
Excellent result, the milk becomes really creamy! It's also very quiet and aesthetically pleasing!
Excellent product at an excellent price. I recommend it. It works wonders with any type of milk.
Fast shipping, excellent product.
Had to return the product since it came in the wrong electric current (110 instead of 220v)
Super frothed milk. The foam is better than in a coffee shop. I recommend it wholeheartedly. It's worth having.
I feel that i need to learn how to work with it. Looks very good but meanwhile i am burning the milk
Perfect! 3 minutes for ver thick foam
BioloMix is innovative by this milk frother machine By its settings everything is provided to have several choices. In family or friends, it is possible to change the temperature and satisfy our needs sharing a cappuccino or coffee cream.sans forgetting hot chocolate :-)) Here is the right choice to invest in the well-being of your family; personally, I recommend it.