Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The foam is soft and abundant! However, it takes too long to make foam! Waiting makes me frustrated.
I haven't tried it yet. I will comment later because it arrived today.
THE MATERIAL LOOKS GOOD, EVERYTHING IS CORRECT. NEEDS TO BE TESTED.
The items arrived well and does the job. However the temperature indication worked well until two days ago.
It arrived very quickly, but it was difficult for us to understand the instructions.
Perfect product, very nice, easy to use and fulfills its function. Excellent!
Arrived quickly and intact. I won't check it yet, it's a New Year's gift.
Wow professional
Very fast shipping and well packaged, used for testing as it's a gift and works wonderfully.
Really good
Arrived quickly, safe and sound. This milk frother is amazing. It makes my coffee so much better. Very happy.
The product arrived, I've used it 3 times and it works well so far. It's a shame they don't provide more round heating springs.
They are perfect
A very convenient item. We are already buying the second one like this. This time as a gift. It heats milk, whips foam, and makes chocolate. The handle is comfortable (because there is an option without a handle, it's inconvenient for children to hold like this, for example). We recommend BioloMix to everyone.
Everything is fine, only the lid could be firmer; I found that it opens too easily.
Delivery was fast and hassle free. So far everything is fine, the unit works exactly as described.
Tried it – it's a convenient item to use. Already ordered exactly the same one as a gift.
It arrived properly in the manufacturer's box. The packaging condition is fine. I purchased a US plug, so the temperature is in Fahrenheit, but since there are only three settings, there's no particular problem. It makes very fine foam milk, so I highly recommend it. The operation method is slightly peculiar. When you press the power button and select a mode, it starts moving on its own after a while. It's a bit inconvenient not being able to decide the start timing yourself. Also, it seems that the main body cannot be fully washed, so handling might be a bit inconvenient.
The product is being tested.
It foams milk very well. In line with the description.
Very good item
Perfect 🤙 🤙 Tnx ❤️
It arrived on time. The touch panel works poorly. Just foaming isn't the worst (the previous foamer made dense foam). It might be a matter of time and foam sensitivity. It was well packed.
Excellent! I am very satisfied. It must be ensured to use only milk with a fat content of more than 3%.
Super perfect, lots of foam