Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it after reading reviews and it's really good for the price. ^^ I bought it after reading reviews and it's really good for the price. ^^
It's so cute.
This kettle works good. 4 heating levels can be set. Once the set temperature is reached, it turns off automatically. Good stuff.
Very nice water cooker, i am using it for travel, and it’s perfect.
Super happy, heats up very quickly. And it's small enough to put in your bag.
Achieved 100 degrees in about 4-5 minutes at half power. Bought it to use in an electric car. It's annoying to take out the electric pot from the trunk, so this small one is perfect. If you have an electric car, it's the best indoors.
Super. As a kettle, it boils quickly, as a thermos it doesn't leak, capacity 450ml. I recommend it.
It takes longer to boil than expected, but it's worth using. Daahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaahaaah
It takes about 10 minutes to boil after adding water up to the Max line. The size is about the same as a thermos, and considering it's portable, it's quite okay.
Very convenient! It boils faster than expected. Perfect for placing on an office desk. It's not too hot on the outside, but rather warm like a hand warmer when held in hand.
It works well and I think it's the best product I bought from Ali. Coffee pots are heavy when used, but this one isn't heavy and water heats up quickly, so it's good. The price isn't burdensome and I don't know how long it will last, but I'm quite satisfied. Oh, when I had a cold, thanks to the quickly heated water, I got better quickly.
This portable heating cup has been a game changer for my travels. As someone who loves their morning tea, i no longer have to rely on questionable hotel kettles or microwave water. It heats water to the perfect temperature quickly and efficiently. The design is sleek, it's lightweight, and it fits perfectly in my suitcase. The dual-voltage feature makes it ideal for international trips. It has given me the comfort of home no matter where i am. Highly recommended for any frequent traveler!
This product heats up super well, good quality.
The product is really excellent
The product came well assembled and with its cleaning sponge. The power cord is US type and the extension is not long but also not short; made of stainless steel and has 4 modes for heating water (or any liquid). Just be careful because although its capacity says 500 mg, you cannot fill it to the 500 mg where it is marked since you must leave it uncapped when it's boiling and doing so causes water to splash everywhere. All these details in the product do not detract from its value at all. It meets all my expectations, I would have wished for a larger version but overall it was a very good purchase. I RECOMMEND! 🙌🏻
This portable electric kettle is so practical! It can be used to make tea and coffee. It's a mini travel - style one that can boil water, stew, and keep warm. The anti - scald design is also very considerate.
Great
It works correctly, heats up to 100 degrees in about 6 minutes (first cooking), then cools down faster. Bought for a trip, meets my expectations.
All good and working with no problems.
The product heats water well with temperature display. The set is of good quality, remains to be seen if it lasts over time. The exterior insulation is average, you can feel the heat well. The little rubber that protects the electrical outlet is not waterproof.
It works well and fulfills what it promises. The water reached a temperature of 90. ° in approximately 4 minutes.
cool teapot-bottle!! water does not spill out if turned over with the lid closed!! temperature support, of course, you need to buy one with dual power supply (12/220v) next time))). I haven't determined the support temperature yet, when choosing 100. ° C, but unfortunately it is below 78. ° It doesn't allow using the kettle, it heats slowly))) but as a miniature kettle, with the ability to carry boiling water horizontally, with temperature selection and control - it's worth the money. Very suitable for my work. By the way, this is a good gift!! Delivery to Siberia - 1 week.
Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good.
I tried it for two days, it's very good. Its size is 450ml. Heating may take 3-5 minutes to reach a temperature of 80. ((( Follow me on my social media accounts: Instagram, Snapchat, same username. 👈🏻 tswq30
It works perfectly, but I had ordered with an American plug and it came with a European one.