Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, thank you very much!
Good quality product
Made of good material As shown in the pictures
This is the second time I've ordered it, because it's excellent, and even though it will last me another winter, I prefer to have a spare one. Thank you so much and see you next time.
Nice tarp. The quality seems good with windproof fasteners. I am satisfied.
Great product, good for and exactly what i was after, the second is these i have bought
Product is great, it was too big for my application so i returned, but i bought another one smaller right away, because i know and love the product is have one on my outdoor sofa already!
Great product is use it on my outdoor couch and it does great
Very good quality. The measurements are correct as described and it fits perfectly on the furniture. It is completely waterproof and its touch and appearance indicate that it is very resistant and durable. I am very happy with the purchase.
Matches description. Lasts a good three years under a harsh southern hemisphere sun. My second one, and well buy again. Would be ideal if they offered thicker as standard- custom is too expensive.
Very good, nice and fast!
The fabric is a bit thin, but delivery was fast.
As described. Make sure to tie it otherwise the wind will blow it off.
excellent quality
It appears to be of very good quality. Definitely 420d and much thicker and heavier than 210d, plus has 4 straps to hook it to the furniture so it doesn't fly away when it's windy.
Good product! The fabric looks high-quality, much better than a similar product I had before in black with silver, which was much thinner and didn't last long. This one seems more wind-resistant and has a thicker fabric; I hope it will last longer.
The cover I used before was almost as thick as vinyl, and when exposed to wind, it flew away, tore, and became a mess. This product has a reasonable thickness for its price and comes with a strap for the legs, so it can be tied securely. It also has a handle for easy installation and disassembly.
Very good quality
High quality. Came is dedicated and matching case, colors like the picture, great fit.
Everything okay, good product.
Very high quality
Very good quality material. It was very fast delivery. Hope it lasts a long time!
Very fast delivery, well packed Looks top quality Withstands very strong winds
Looks like excellent quality and you can click close at the bottom to tighten.
Everything is fine.