Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same product , same quality as seen … i love it
I haven't tried them yet, but they look very nice.
perfect
Delivery in 24 hours! Thank you very much, package received as shown in the photo!
Items were exacty like the pictures the quality is great and verry sturdy probably order again soon
Will definitely order again super good quality thank you
Looks good, good size as well. I really like it. Fast shipping.
It arrived much faster than I expected.
They should state that the items do not come assembled. Plus, the one that i ordered has brass legs and knobs. The one that i received does not.
Ordered on Saturday, 07-02-2026, and received on Tuesday, 10-02-2026, and I absolutely loved everything. Thank you, seller, and I recommend your store.
I received the package quickly, it was well packaged, I haven't tried it yet, and in general, how will it be washed?
I really like it, it works well 👍 I recommend it.
Magnificent, as described and of very good quality. Thank you very much, I would recommend again.
Very good product, I am satisfied with the purchase 🥰
Quality products, arrived very well packaged, arrived before the deadline, highly recommended, worth it, comes with 4 complete chafing dishes and accessories.
very good quality and arrived quickly
Great product, as described.
item arrived on time and in good condition. As described, very well packaged. just need to test... 👍
very beautiful
Beautiful nice set, quality 👌 , so glad for my purchase
Very happy with the order, I ordered again, I received my order after 3 days.
I am satisfied with my order, thank you.
infactisfecho por el.color, pedí el color oro y ha llegado el rosa gold. Mom, I'll do the assembly and how about this, I don't like this color and please check the customer's order carefully before sending.
Exactly as advertised and very quick delivery time
Hello and thank you for the fast delivery except that when I placed my order I acknowledged having selected the colored chafing dishes but unfortunately that is not what arrived next time please pay attention thank you.