Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfied with the chafing dish
very pretty for home service
Complete! However, the image shows a set with gold accents, which unfortunately isn't the case in reality. Everything is silver. A bit of a shame.
I love my package same like picture and beautiful very fast delivery received my item the next day thanks so much.
This was seriously superfast delivery. Placed the order on oct 29 and got it delivered by oct 31. This was super fast. The quality of the product is amazing good. It doesnt feel or look cheap, it is beautiful and everything is included. I used it immediately for an halloween event. I didnt have a burner, but i used a waxine candle. Perfect. Kept it warm a night long! I love it and i would highly recommend it for small party's. It is definitely an eyecatcher.
Fast shipping
Very beautiful... wo rds are hard to explain
They are very pretty, just like the photo, I recommend.
Really good
They're amazing! I haven't used them yet, but we'll see how they perform after use.
Love it
Very satisfied with the item, arrived very quickly, good quality for the price. I recommend.
I am very happy with my purchase for a first experience on this site. Fast delivery, attractive price for the set of 4, only one package for everything and in good condition. I am delighted, I highly recommend.
Delivery in 2 days. Too bad that the images show gold parts and upon arrival it's not the case. Otherwise, easy to assemble, very pretty overall, no damage, and arrived well packaged.
Good quality and fast delivery
Wow, the delivery was very fast, I didn't believe it would be 3 days. Thank you very much, don't hesitate to order (the African ladies who do catering services, don't hesitate) 😍😍😍😍
Not opened yet. Hopefully, it will be nice
super fast and looks great exactly as described
as described
Well received through home delivery. Everything is great 👍 . I love it
Received quickly, easy to assemble.
Very satisfied with my purchase, fast delivery within 3 days, I recommend.
Good quality
Very beautiful set unfortunately one is slightly dented but I still keep it. I recommend. I will definitely order more.
Hello, well received, very fast delivery and I am eagerly waiting to see how it works for reheating food. I will come back to you later for other comments. Thank you