Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really like the look of these strings, the nickle finish on all strings is unexpected for acoustic guitar. the tone is very good. i have on a dreadnought and get good lows and decent sustain on highs. overall very satisfied and will buy again!
The sound is a bit less rich than with bronze strings. The finish and coating suggest a much longer lifespan.
I bought it because the reviews were good.
Okay
.
Excellent
Acoustic guitar strings, soft with a muffled sound, quality at a low price...
It's a great deal with strings that produce very good sound. I would like to repeat the order.
Everything is fine.
I received the strings, thank you, everything is fine.
For that kind of money, you can splurge a bit.
Everything is fine.
They are very good, I like them.
Simple strings. They are playing something.
Crispy and stunning, white chords on my guitar! Very nice!
I don't know yet, haven't worn it or checked it. But it looks great and overall the quality is amazing for this price🔥!
I bought two types of Zico Acoustic Acoustic Guitar Strings 011 and 012 at a low price.
As a toy it's great. Plus - the controls are intuitive, some sounds are really good. Minus - bluetooth is just a receiver and the instrument can only play audio sent from a mobile phone. It doesn't send its own sounds, which is a shame. And another minus - audible noise when the instrument is turned on. There is noise in the output as well. That's why only 4*
Good
Very nice strings with great bass!
Of course, I'm not a big expert on strings, but the sound suits me. The silver coating isn't very good; it started wearing off after a week.
They look of good quality.
Great strings, only the first string e immediately broke, i'll have to order e i'll be a few separately to be in stock
As described, sound is good for my acoustic guitar, will surely buy again ! Recommended 👍 👍 👍
Perfect