Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, sturdy, so tidy and easy to assemble.
The flower stand is very beautiful and practical. It arrived very quickly, delivered directly to my home. Assembly is easy.
Very beautiful.
there is a defect. one of the shelves has damaged coating. one of the stands had to be leveled. for this I give four out of five stars.
Perfect for all my plants well packed arrived perfect Quality is very good I highly recommend it
Good, but it's not pure white, it's white wood color
Wow
The instructions are bad and we almost didn't assemble it.... but otherwise great. It fulfills its function perfectly.
Satisfactory and sturdy, recommended
It looks a bit weak, but it's not bad for the price. I like the design. It seems good as long as it's not a very heavy flower pot.
I received the stand and it is missing one part, a pipe between two stands.
Excellent product, good quality, i will order again
I like it because it can make plants look prettier. I recommend it. It's tall and sturdy, which I like. It can accommodate many plants, which is great. Even though it's tall, it's sturdy, which I like. At this price, it's excellent. I recommend it. Good job!
I'm satisfied with everything, but the problem is that those three need to be fixed so that when you place the flower pot, the bottom part doesn't receive any sunlight at all... Sunlight needs to come from all directions for plants to grow well. It seems like only the plants on top are growing well.
The corners are slightly chipped.
Received quickly and safely. The manual is a bit difficult to read, but overall it's cost-effective. I think you should put something heavy at the bottom because if you put a heavy pot at the top, it's unstable. For the price, it's okay.
Good quality
Very beautiful flower stand. Easy to assemble. Fast delivery.
It's not difficult to assemble, sturdy, and good value for the price.
Great price and shipping Looks nice Light material but value for money
It's the best, it's the best,it
It's easy to assemble, but when I applied force to level it, one of the shelves cracked. I think it's my fault, but it's disappointing. The product itself is very pretty.
The manual was a bit confusing, so I struggled a bit, but once I figured out the mistakes in the manual, assembly was easy and the shape looks good for the price. The flower pot can hold up to a diameter of about 16cm, but anything larger might be difficult. The ones with leaves spreading out to the sides are a bit difficult to release. Still, it's okay for the price, so I'm satisfied~
It doesn't take up much space in the living room and is clean, which is great. The cost-performance ratio is excellent.
Good, good, good, good