Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, size, and packaging. Thank you very much
Looks great. Some spoons are a little small. But apart from that the feel good.
They are not very big but it's okay.
Looks and feels well made
Looks good.
Great wood beautiful design
It is a very complete game. The color is exactly as it appears in the photos. It is heat resistant and the shipment arrived quickly. A recommended product.
Good product, but the color is too dark for my taste, and the volume is too small.
Nicely packaged, not too over the top but well protected in cardboard and paper. Product itself: solid, strong feeling, and a beautiful grain of wood. Would recommend.
Looks great
good quality products, but I think packaging them in a
I recommend them, they are very good.
I liked them made of tile and very solid. I would buy them again.
Good quality. I loved them, they don't leave flavors in the food. The finish is smooth.
A little shorter than expected, the saucepan is not very deep, but in terms of quality they are very good, let's see how they perform with use.
I really liked them and they are of good quality.
Hello, I am not satisfied with some of the utensils. like the spaghetti spoon. Best regards. Mr and Mrs Bourrin.
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Incomplete, missing parts from the order, the container for the kitchen utensils and the wooden spoon for the pasta.
beautiful set of solid wood. easy to use
The product is of high quality, but the lengths of some utensils are insufficient and could be longer to reduce steam from the pot.
Good quality material. The tweezers surprised me. They have a beveled tip and are perfect for frying fried foods and being able to turn them without breaking them.
Ok
Thank you
Super product, it is very well finished with beautiful quality. I can recommend you to buy them with confidence.