Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really useful~ It's nice that it includes 10 mops.
I'm really satisfied with it. However, there was a chemical smell from the fabric, so I washed it and used it right away. It seems like there's still some water left because of washing. I'll try using it a few more times, but for this price range, it's the best. Also, if you put glass cleaner in the nozzle, it might get clogged, so it would be better to just add water and spray the glass cleaner on the cleaning cloth.
The product matches the description, the package arrived on time, did not communicate with the seller. The robot is simply a miracle, cleans windows without streaks. I recommend it!
This is a product I'm really satisfied with that I bought from Ali. The delivery was fast, and even when I just put it on, it cleaned itself by dripping water. I was worried it might fall off, but it didn't fall at all. It also cleaned the edges neatly. I'm so satisfied that I'm spreading the word everywhere. 😊 😊
bomb of thing
It's quieter and cleaner than I expected.
Cool job! It doesn't wash perfectly, but it's very good. Satisfied ☀️
Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done. Good, very well done.
Very fast delivery, I didn't expect it to be with me in a week, very satisfied doing the job, well packed
works well
Very satisfied~
I bought a window cleaner for the first time, and it cleans really well, which is great. Highly recommended for those in need.
This is truly the best value for money product. A new world unfolds.
Fast delivery and not yet used. The rain keeps falling.
I like this product bought from Ali. This is a product I would recommend to anyone. This product appears to be of great help to me. I strongly recommend it, go ahead and buy it. May you all become rich Have a happy day
It sticks to the window and works well without falling off. The wire length is long, so even if you stick it on the outside window and wipe it, it cleans well enough, and it has a safety loop so it's safe even if it falls from the window. Since the quantity is sufficient, we can quickly replace them after cleaning.
The order arrived after a week. Well packed, intact, fully complete, of good quality. It cleans windows and tiles in the bathroom well. I recommend the product and the seller. Very satisfied.
The window is completely clean now. The suction is great and I'm very satisfied.
This is the item. It exceeds expectations. However, the water distribution should be close to the product. It becomes a remote control. The adhesive power is also very good. However, it is quite noisy.
It's good for cleaning areas that hands can't reach, but it doesn't clean thoroughly... You can think of it as just cleaning dirt... And since the gap between the veranda is narrow, I can't clean the bottom part... 😢 Still, it's better than not cleaned, so it's usable.
ㄱㅊㄱㅊ ㅜ ㅜ ㅜ ㅜ ㅜ ㅡ ㅡ ㅡ ㅡ ㅡ ㅡ ㅡ ㅏ ㅏ ㅏ ㅏ ㅑ ㅐ ㅐ ㅐ ㅐ ㅐ ㅐ ㅐ ㅐㅔ ㅔ ㅔ ㅔㅔ ㅔㅔ
Good value for money, highly recommended.
It works. ㅆ ㅡ ㄹ. M A N H A M... M ㅜ L. ㅂ ㅜ ㄴ ㅅ ㅏ ㄱ ㅏ ㅈ ㅗ ㄱ ㅡ ㅁ ㅇ ㅑ ㄱ ㅎ ㅏ ㄷ ㅏ ㄱ ㅡ ㅇ ㅗ ㅣ...
not very convenient, better handle, probably, but still due to the weight of one wheel, there is overload on one side and with the plastic mount, I don't want to scratch the scooter.
Every day when I look at the window, I feel like I want to clean it, but it's difficult. I've had the window cleaned by the cleaning company, but since the window gets dirty quickly, the satisfaction quickly fades. After thinking about it, I bought it and used it for the first time yesterday. I think it's a must-have after the lotion and dryer. ^^