Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality picture! Recommended
The product works great, it was packed well, shipping is relatively fast, I highly recommend it! !! Very simple and efficient installation for every user, of course I would have bought again from the supplier!
I was good
Very good product.
Good quality! Signal is strong and video quality is good!
It arrived very quickly and works well, but they should have packaged it better; the box received a dent, thank goodness nothing happened to the product. The camera is what it promises, a doorbell with a magic eye, at the same time.
the intercom is good, the image is high quality, the only issue is that the screen is constantly connected to the network because it drains very quickly. The battery is fine on the button, it's been almost a month, hasn't been charged yet.
I really like what i got, it is the same as the picture, i will give additional review when i install
Excellent
video doorbell super. Everything is really great. Works clearly, loud, dual communication mode. Everything is simple and without issues in settings. I recommend the sellers. Super.
Thank you very much
video porter that works wonderfully!
delivery is fast. the product is of medium quality. we'll see
I have received my order and I am very satisfied with the product.
The delivery is very fast. I understand that it is being shipped domestically. There were different pictures in the box, so I thought the item was wrong, but after checking the contents, it was correct. The packaging was clean and the item arrived accurately. I don't know the status yet because it hasn't been activated.
It is of good quality, sounds good, and has a good camera. It is exactly what I expected.
Very good 👍
Good job
Great, just as it appears in the photo. fulfills the function. the only bad thing is that it took a long time to arrive
Good product! Same as the image.
It works really well, I liked it. The only thing is that it doesn't have very good resolution, but what matters is that it looks good and it does look good.
It arrived well.....need to try it......I will add a review later when I try it...
It took only 13 days to arrive in athens greece. Looks as described, just connect the two devices. Works fine, loud bell very good display monitor.
not yet used but. looks good
Amazing product works wonderfully and at a great price. I loved it, highly recommend!! !