Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The drumsticks are original Vick Firth and arrived in perfect condition at a very good price compared to what is practiced here in São Paulo. It was worth the wait.
brilliant
excellent drumstick
They are effectively Vic Firth 5B, lacquered and identical in size to the originals.
I tried the product and liked it so much that I repurchased it... It's just as it is.
They arrived on time, they look of good quality and the color is beautiful, we will have to test that they don't break.
Perfect
Authentic. Perfect.
As per my request, good quality, very satisfied.
beautiful drumsticks
I am satisfied, I haven't used it yet, but the product seems to be of quality.
Very good quality drum sticks. As pictured.
Good drumsticks, I recommend them.
perfect
Everything perfect as described.
They are of very good quality.
Great. Vic Firth at the top at a reasonable price. Very.
I was very eager for its arrival. They are great.
something spectacular, I don't know if they are original or not, but they are beautiful, I think I will get them in other colors.
They have arrived before the estimated time and are just like the photos. Great quality at an affordable price
They are great replicas of drumsticks, well balanced, the same size and color. They came slightly stained from the red ink of writing on the drumstick, but nothing that bothers me. I will buy more, I liked them.
Very good quality, slightly shorter than the original (a few millimeters), slightly heavier (0.2 grams) so very very close to the authentic.
It took a while to arrive due to the incompetence of the postal service, but it arrived in perfect condition, great weight, and they are beautiful.
Original drumsticks without a doubt
Great drumsticks. Well-made finish, consistent wood, premium replica! The seller shipped quickly and well-packaged. They come in a small plastic bag (see photos). You can buy without worry!