Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product
Excellent
The sound is loud, and the distinguishing feature is that it has two resonant plates. After testing, it was found that even if there is a problem with one side of the resonator plate, continuous playing is possible with the other side. I think it would be good to use it for combat purposes without worrying about durability, as it includes additional consumables.
It's fun haha, but you definitely can't sleep indoors...
It sounds very good and is very beautiful.
Same as advertised, fast delivery, good material
It's a fun instrument.
This to be gifted to a kid on church.
It's fun
The kids love it.
works well
Thanks.
You have to adapt it to use it, just move the threads to allow the plastic to vibrate and produce sound, blowing is not enough, you will have to make some tone for it to sound. Be careful with orders of multiple items; in case of loss, it will give you a headache.
I bought it well at a low price. Delivery is also fast. I taught my five-year-old daughter how to blow it, and she did it well from the beginning haha.
Very nice, I recommend it.
Sounds very loud, good quality.
Really good comes with extra membraines
The sound is good. It's not blowing like a flute; it makes a humming sound like "hum~" or "du-doo du-doo~". It is an instrument that amplifies the sound more loudly from the vibration plate. The principle of amplifying human voice to maximize bass sound Although it's simple, this also requires practice. Like the players in YouTube videos, extensive practice is required.
The thing is very cool. But make sure to watch how to play it before starting. Because just exhaling air doesn't produce sound and it can surprise. In fact, playing it is easy once you know how. And even a child can quickly learn.
The sound is a bit loud.
seems like a good item. looks like wood but is ABS. well taken care of because the seller added extra wicker. excellent service and for little money too...
Good value for money
Good, as described 👍
Super
The items arrived quite quickly. I appreciate the seller, thank you very much.