Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks sturdy and is easy to install.
Excellent, very nice and practical as described, delivery very fast.
item delivered on time, of good quality and workmanship. Well done.
Looks good, all ok
Excellent
Easy to use. The suction cups worked perfectly but it was very hard to detech them from the door when i wanted to move them.
Great
Everything is as described, but since the wall is not smooth, the suction cup doesn't stick.
It looks sturdy and the size is very nice for towels.
Everything was perfect as described, I recommend the seller 💯❌💯 and it sticks very well to the tiles and holds up to 4 towels perfectly, thank you.
Mornings are crazy, so i need my space to be organized. This suction - cup hook rack is a lifesaver. I hang my keys, wallet, and jacket on it by the door-no more searching for things. It's easy to install, sturdy, and makes my daily routine smoother. A must - have for busy professionals!
This suction - cup hook rack is a game - changer for my home! It sticks firmly to the wall, no drilling needed. We use it to hang coats, bags, and even kitchen towels. It's super sturdy and has made our entryway and kitchen so much tidier. The whole family loves it-definitely recommend!
I'm obsessed with organization, and this suction - cup hook rack is perfect. Everything has its place-keys, bags, hats, all hanging neatly. No more clutter on the floor or counters. My home is now a model of order, and this rack is a big part of that.
This suction - cup hook rack is not just functional; it's stylish too! The sleek design looks great in any room. I use it in my living room to hang decorative items and in the kitchen for utensils. It adds a touch of elegance while keeping things organized. Love how versatile it is!
Living in a dorm, space is tight. This suction - cup hook rack is perfect-it sticks to the wall, holds my backpack, hoodies, and accessories. No more stuff piling up on my bed or desk. It's made my dorm room so much more livable.
I care about the environment, so i love that this hook rack doesn't require any hardware or drilling, reducing waste. It's made of durable materials, so it will last a long time. No need to replace it often-eco - friendly and practical!
This product completely exceeded my expectations! The quality is excellent, and the craftsmanship is so meticulous it's hard to find any flaws. Its lightweight design makes it incredibly easy to use, while the suction cup design is sturdy and reliable, giving you complete peace of mind. I wholeheartedly recommend it to everyone-it's absolutely worth owning!