Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnβt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. The quality matches the price.
works well for the price and size
If this performance is at this price, I recommend it. The delivery was faster than expected and the product works perfectly.
Excellent product
This is the best value product in terms of cost performance. As soon as I received it, I cleaned the gas stove and was completely satisfied. This is the best value product in terms of cost performance. As soon as I received it, I cleaned the gas stove and was completely satisfied. This is the best value product in terms of cost performance. As soon as I received it, I cleaned the gas stove and was completely satisfied.
It's more useful than I thought. It takes a lot of time for removing oil stains.
It works well and is in good condition. I received the delivery accurately and without any defects. If you know a few key pieces of information, you can use it well.
Oh. Power is good. Highly recommended for cleaning purposes haha
It's great for cleaning. It's great for mold or mildew.
It's a good product!
It works wonderfully, be careful to adjust the handle properly as it burns when you use it, or wear gloves. With steam pressure, dirt comes out well.
I haven't tried yet. It was well packaged and looks high quality. Hope it works like in the video they posted
Very satisfied.
Item came as seen and itβs very nice. Works okay with no issues
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It's worth it for the price. If you use the steam for a long time, the handle gets hot, so please wear gloves or use a towel when handling it. When you turn the dial, the water pump operates and steam comes out. Adjust the steam intensity using the dial. Preheat for about 20-30 seconds initially and use the dial slowly to adjust the level.
It looks and feels very good, very nice steam machine. I haven't tried it yet but I feel like it will work very well.
It's okay for the price. . . . . . . . .. .......................
Absolutely perfect. Despite its small size, it has excellent power. I think I made an excellent purchase.
Functionally, there doesn't seem to be any major issues. It's okay except that the water spray weakens a bit intermittently. I'm feeling a bit anxious. There is a gap at the end of the handle nozzle part. Is this how it should be or is it defective? It doesn't leak water, but when I brush and push it, it moves a bit which is a bit concerning. It needs to be sturdy because it's high-temperature water, but they wrapped the outside with a flimsy pipe, so I wonder if it's sturdy inside. I need to use it carefully.
I'm still using it, but it arrived without damage. It's a wall-mounted air conditioner in my son's room, toilet parts that are not touched by hands, and refrigerator door seals that are hard to clean directly with tools. I bought it to clean and hope it works well.
I tried cleaning the hood right after purchasing the product. It's not as excellent as I thought. However, it serves as a basic function. It's really suitable for home use. If you want perfect condition Purchase a new kitchen hood
It's amazing π
fast delivery.
works great