Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For advanced students, there are no better options, but for flute players who are just starting out with the instrument or for charanga, it's a good option for the price it has.
Delivery before the deadline and quality as expected.
It arrived quickly and without any problems, I'm testing it and the material is good.
It is for one-time use. The quality and price are okay.
Order received on time, but neither the gloves nor the cleaning stick came. The gloves are not important to me, but the stick is necessary; now I have to find something to clean it with. Piccolo... it sounds quite loud, although there is a note that doesn't quite sound right to me. I don't know if it's the Piccolo or if it's me not playing it well, since although I've played transverse flute before, this is the first time I've played a Piccolo.
Looks good and sturdy. Will try out and update review later
I received the product as advertised. Very satisfied with the purchase, I recommend it.
Perfect little speaker, with a woody sound, bright and high treble, and well-rounded bass! We can say it's truly professional, highly recommended! Delivery was on time and very fast.
It arrived in perfect condition, it's great, my son loved it, now it's time to practice playing. I always wanted to post a video but couldn't here.
The product came in good condition, although the records cost a bit more than usual in blown form, and one of the keys takes a little while to return to its original state, but the product is very good.
I was impressed with the product! The instrument arrived in perfect condition! Great quality and sound!! I had no issues with the delivery!
I loved it; for the price, the quality is very good!! 🎶
Very fast shipping. The flute looks very nice, the presentation of the case and everything else is great, as for the sound I don't know because it's a gift.
Very good looking case. I didn't play the piccolo yet, but seems good