Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| EU Countries | 5-20 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price, it's a very good purchase. It sounds quite good. The shipping was very fast, one week to my home.
The clarinet arrived with a defect. The small screw included in the kit was too small to fit into the clarinet and attach the finger rest. I don't know what to do, maybe spend more money to fix it. Could you send me the right screw, please?
I am pleasantly surprised by the clarinet and i highly recommend it. everything is ok, tuning fine, even original mouthpiece and read are just fine no need to replace with vandoren.
It's okay.
It arrived right on time, only the delivery person didn't come to my door.
Fast delivery, good quality, great value for money!
The clarinet is very good, it just took me a little while to set it up, but it sounds great.
A good wooden clarinet from the Slade brand has arrived, with accessories and reeds, and a very good sound.
very good and very complete, with all the accessories
Very good song and quality
Excellent value for money.
very good
Great product. Arrived on time in perfect condition, I recommend it.
Amazing instument, perfect service and fasr shipment, thanks we are really heppy with your product
My understanding of this does not allow for the indication of the real quality. But it looks and feels like Pix, and by chance you can at most replace the nozzle and leaf and it's still much cheaper than what I could get. If I know more, I will give feedback in time while I can still eat without breaking my fast. In general, the product makes a very positive impression and also arrived carefully packaged, and arrived quite quickly via HFD courier. This is what I can say with confidence. It also comes with a good case probably as in the picture and a small screwdriver and a pack of 10 leaves (identical...)
It is very good
Correct for amateurs, surprise their operation.
It looks quite good. I don't know much about instruments, so only my son will be able to evaluate it, as he will receive it for Christmas.
I am really satisfied we received the shipment after about a week. I'm in shock. The product is of great quality, i recommend everyone to buy it from the seller
clarinet as described, perfect shipping, fast and carefully sealed, I recommend purchasing, colors match the shopping cart and sales page.
Good training wheels
Buy without any worries. Perfect instrument, plays in tune, as a repair technician i would recommend it, especially for the price
All Israel are brothers! Excellent clarinet, equivalent to the simple ones sold in Israel Successful purchase, thank God.
Excellent quality, arrived with everything that was shown in the image including accessories, arrived ahead of schedule.
The product is good and has a nice sound; it's important to note that it does not come with the cream to align the parts.