Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have received the package. the wardrobe has a large interior space and good load-bearing capacity, which meets my needs very well. the quality is also very good, this is the effect i want.
I’ve received the item, and the wardrobe is of excellent quality. It does a great job of keeping dust out, and there’s plenty of storage space inside. I’m very satisfied with this product and would definitely buy it again if needed.
I’ve already received the item. It was very easy to assemble, and the overall quality is excellent. The shoe cabinet does a great job of keeping dust out, and there’s plenty of storage space inside. I’m very satisfied with it.
The overall texture of the wardrobe is very good, without any odor. The internal space is also very large. Beautiful and practical. I recommended it to my friend for purchase.
Recommended by a friend, the packaging accessories are very complete and can be assembled with family. The quality is very good, the internal space is large, the load-bearing capacity is also very good, it is very sturdy and durable, and the dustproof effect is also very good. Worth buying.
I have received the goods. The wardrobe is sturdy, durable, and easy to install. My clothes can fit in and there is plenty of storage space. I suggest everyone make a purchase.
The wardrobe size is also very suitable, the color scheme matches the style of the room, the quality is also good, and the storage space is also very large.
The wardrobe assembly is very simple, the quality of the door panels is also very good, the storage space is large, and the overall structure is very stable.
The package has been received, and the overall stability of the wardrobe is good. The internal space capacity is large, and the load-bearing capacity is also good. The footprint is very small.
The packaging is not damaged, and the assembly video sent by customer service is very simple. It is suitable for placing in the room and easy to store clothes.
The space capacity is large enough, the installation is simple, the cost-effectiveness is high, and the material quality is still good, which perfectly meets my daily needs.
The product assembly is very simple, and it doesn't take up much space when placed in the dormitory. It can also accommodate a lot of clothes and bedding, which is very popular among roommates.