Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Stable version, how long they last without bending or breaking will be revealed in use.
It seems sturdy, it doesn't bend even if I try hard!
This is a product that I feel I made a good purchase with. First of all, it is very sturdy. And it's quite useful. The grip feels good, so it looks like it can be used smoothly. To buy this in Korea, you need to pay at least 8,000 won.
Yes, they made a refund, but I ordered a set that I really need now, and didn't receive everything.. They let me down, not reliable sellers.
Robust and well-finished tools for a small price.
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delivery about 8 days fast packing whole quality fulfillment at the highest level nothing hangs don't tick hands don't cut like this nuts of nice steel and it's not small thank you seller for the item
They are small, about 30 centimeters each with reinforced handle, they are very good, I recommend it and it arrived very quickly.
I bought a set of bakes and garden tools and I can't be more satisfied with my purchase. The material is very resistant, and it is evident that they are made to last. The sticks are ergonomic, which makes them comfortable to use even during long periods of time, without my hands or dolls hurling. The size of the tools is perfect, neither too big nor too small, which makes them very versatile for all types of plants. They also include a small handbag that is ideal for working on small locks and spaces. The set includes everything necessary to take care of my garden: pala, scratch, poda scissors, and more. All tools perform their function perfectly. Furthermore, the shipment was fast and the tools arrived well packaged. Without a doubt, I recommend this set for anyone who is starting in gardening or who needs practical and high-quality tools. Great quality-price relationship!