Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is very stable and well-made.
I bought this spatula because it seemed solid. Looking at the seller's description photos, everything matches. So... Could I be dissatisfied? On the contrary, I needed exactly such a small, very sturdy shovel.
super small tool for gardening in my garden during vacation, will see if the metal holds up properly over time.
These are exactly the tools that i needed for my small raised bed garden.
It's cheap, it'scheap,
Very good material, quality, firm, good size, resistant handle and blade for working in the earth. Happy with my purchase, just as it looks in the photos and very fast shipping!
Good quality and material feels very strong.
Very satisfied, good quality product. Very fast delivery, earlier than expected
Not yet tested but looks durable.
Good quality tool for a good price .
Sturdy. I will buy more items from this store.
Arrived quickly, used it several times already, very satisfied.
I'm going to buy a pair. Everything is good except for one spot where the decoration fell off due to being caught during delivery.
good quality. good value for money purchase to quality. complete with spatula. They complement each other well.
This is the best product for the price. I will use it when doing chores, it's really good. It looks like the picture. Highly recommended.
Very manageable and not bulky
Very good
A good tool, the metal is not thin, the handle is rubberized and securely attached. Delivery by Ukrposhta 2 weeks.
Size as expected. Didn't try it out yet. Seems to be as expected
fast delivery, good quality, thank you to the seller, I recommend it.
Well-made garden tools and they seem sturdy. We'll see over time.
looks sturdy, fits well in the hand.
The item is sturdy and good. The window is bent. It's so strong that it can't be bent by hand. If it bends this much, how strong of an impact would it receive during delivery? It feels uncomfortable, but I decided to just use it.
arrived quickly. at first impression, it seems strong. the only thing is that the shovel is not sharpened. you can take I recommend both the product and the seller.
a good product for a small price.