Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The towel is beautiful.
absorbing very well excellent quality
Great quality face towel, totally worth it. Beautiful and very soft. Amazing!
It's the same as the measurements, suitable for hands.
I loved it, thank you very much.
Bought for home. The towels are pleasant to the touch, really absorb well and do not become stiff after washing. I use them with satisfaction.
It came well packaged, it's a face towel, very soft, I recommend the store and the seller, thank you AliExpress.
I love these towels.
It's good but it's a bit small.
Soft, absorbent, looks good, good value.
It was smaller than i thought but it works
Item exactly as described. Very soft after washing.
Very soft
Guys, buy without fear, soft fabric, a delight, I will definitely buy more... with the flash it came out this color but it's really the color of the mustard photo.
I liked it even more that I didn't have to pay for shipping. I want to see if I can buy the big one because I really liked it.
Good products, I loved my purchase. I will give it as a gift to my daughter. Thank you.
Arrived packaged and identified. Very good material.
Good thing. I like the way how it looks. Quick delivery. Good, good, good.
Beautiful face towel, top-quality material, I loved it 😍
Very nice towels, dry very well, I will definitely buy more.
This product has significantly exceeded my expectations. From the moment I unpacked it, the attention to detail in the design and construction was immediately evident; it feels like a sturdy and well-made item. The quality of the materials used is top-notch, suggesting exceptional long-term durability, something crucial in today's market. As for its performance, the product works impeccably and consistently. The main functionality is intuitive and fluid, without the complications or errors often found in alternatives. The promise made by the manufacturer is more than fulfilled. I have noticed a tangible improvement in my daily experience since I incorporated it into my routine. The value for money is unbeatable. Although it might have a higher price than some options, the reliability and efficiency it offers justify every penny. The user experience is extremely positive, and the ease of use makes it acc
Thanks
Very nice quality i will buy more
Nice towel
The product is very good.