Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Works well.
I bought a good knife, it was a good purchase. But this sharpener was an even better purchase; it arrived yesterday and has already saved a couple of knives that I thought were lost. Probably the best cost-benefit investment in a long time.
The ordered item arrived well packed in a foam box as shown in attached photo. Have quickly used for in order to know how well it works & is the knife sharp. It is just that the sharpening diamond disc may wear out very fast compared to a sharpening stone.
Very well packaged. I'm still trying to get the hang of it, but my knives are a bit sharper. It takes some time. The magnet could be stronger. Shipping was fast.
It's grinding well. It's easy to use and the magnet attaches well. I purchased it at 20% of the domestic product price and am satisfied.
Delivered in 12 days, sharpens perfectly, you don't need a stone for a good knife, just a little sharpening with a musat and that's it, the magnet is strong, the only thing I didn't like was that it arrived without packaging, just wrapped in foam.
I am delighted with the mechanics of using this gadget; it sharpens both Western and Japanese knives. The set of stones it comes with is very comprehensive, allowing me to go from grinding to leaving the skin as smooth as a razor blade. It sharpens even my Toledo steel knives, which are very sharp, but apart from the satisfaction of the art... Damn, it arrived in just a few days. as, in time for the Three Kings' gift, when Amazon didn't even give me a date. Excellent, great product and honest and reliable seller. Thank you.
Impeccable
Cute and useful, very good.
I've sharpened my japanese and german kitchen knives. This is a great sharpener. I decided on 400 and 1000 grit diamonds. I'll probably get a finer grit for polished finishes, but it's not needed.
excellent product
I liked the sharpener. I didn't even have to learn how to sharpen; everything is absolutely elementary. Any housewife who has never used anything like this before can handle kitchen knives. The only downside is that small knives cannot be sharpened. The sharpener is more suited not for folding knives with a small blade, but rather for larger kitchen knives with a wide blade.
This isn't the first time I've ordered one; they are really great. It sharpens knives very well. I recommend it for the price. I think it's worth it to have good, well-sharpened knives.
Disc with coarse grain ideal for reviving a blade in very poor condition, ideal complement with other finer discs afterwards to polish the blade
I like it!
This is a good product. The idea is good. The handheld iron knife was easy. Among the hand-held ceramic knives do not stick to magnets, It was necessary to secure the bottom with tape. It has been transformed into a cleaver that can be cut by fixing the angle. I should have known earlier.
Excellent sharpener, sharpens perfectly, just need to get used to it.
Not really sure if it made my knife sharper maybe i'm doing it wrong
Just sharpen 5 knives, all came up great. Very good product.
It works very well, leaving the knives very sharp with the 1000 and 1500 diamond grit.
Virker rigtigt godt
It came well packaged. It fulfills its function very well and it is noticeable that it corrects the imperfections of the edge before moving on to other softer files to polish the edge.
The height of the holding block is 25mm. The height of the rolling piece is 53mm. So it is very difficult to use with my boning knife, which is thin. And i put the rolling piece on a wooden cutting board to be able to use it on my santoku knife, which is 55mm large. So best for knives larger than 25mm and under 52mm, but it is possible to find a solution anyway ^_^ The rolling itself is good.
Everything seems of very good quality, good products, haven't used them yet. I will update the review when i use them
It meets the description, it sharpens knives very well. There was no communication with the seller because it wasn't necessary. Everything arrived very quickly and my husband was very happy with the purchase. Thank you very much.