Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear seller, I thought two were coming but only one. I have many, they are very good and dry well. I recommend you.
very satisfied
Cute plush hand/face towel.
I like these very soft towels.
It's a good product that's soft and absorbs water well. It already has good absorbency, making it convenient for cleaning and versatile in use. It's lighter than a towel and cuts well, making it a great choice.
Love these towels. I have purchased several.
Just as shown, the drying is excellent, highly recommended!!
Very beautiful material, soft and enough size for my little one. Timely delivery and highly recommended
Good towels, delivered quickly. They absorb moisture very well. The size matches what the seller stated. I recommend.
It's really really soft, and also really water absorbent, though be wary of mold growing on it if you leave it for too long wet.
I have repeated this many times. I purchased this as a gift for my mother. I really like it because it becomes even fluffier and thicker when washed. The design is cute and it's also made of microfiber. The large bath towel can easily dry even long and heavy hair.
They arrived on time. I have already ordered several sets in different colors and they are great: soft, absorb very well, I'm delighted!! Many thanks to the seller!!
Second purchase. I have already tried them and they dry very well!! I will have towels as long as I live! ! 🤣 🤣 🤣 Thank you very much to the seller! !
Excellent towels, very soft and do not shed fibers, highly recommended to purchase them, the price is quite reasonable.
Everything OK. Product as described. Fast delivery.
A lot smaller than received before
Excellent product, shipping too fast, arrived in the country in a very short time. Very satisfied with the product.
I won a couple of these towels in one of the games on aliexpress. I was very surprised at how well it worked. Very soft and absorbs well. I was impressed enough to buy a couple more.
Good quality
I liked the material, I will continue buying more pieces, I really recommend it.
I have received the package after 7 days ordering, it's good for international delivery. The seller shipped out in 24 hours. The size is correct, the material is soft and pleasant