Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing towels for the price plus discounts. I buy a set every week for $0.01
Very good quality
I really like how very soft and comfortable these are, they are lightweight and dry very fast,great for irritating or sore skin,makes for great pet blanket. I recommend.
Good product. As described... They are very absorbent. It feels like a mix of natural and synthetic fibers. Anyway, I bought it to dry my dog and it works perfectly. I recommend it.
Pretty decent towel. It gets the job done plus it doubles as a blanket in a pinch
Pretty decent towel. It gets the job done and also doubles as a blanket in a pinch
Excellent towels, thin of course, but the fibers are coarse and absorb water well. I recommend them 👍
Me and my cat like these towels,she likes them to sleep on and i like the quick drying and lightweight and softness.
Nice quick-dry towel, exactly as shown. Delivered on time, nicely packed, and budget-friendly. Recommend!
Great quality towels, soft and absorbent, and this is the fourth time I've bought them, even as gifts for family members.
Great! 2nd time ordering~~
I have sevetal of these towels they are better than most ihave tried they are extremely absorbent and very very soft
Quality is excellent! I will buy more sets~~ thanks!! !
Thank you for the fast delivery to the other side of the world. I am very pleased with this beautiful towel set. Full 5 stars for delivery and quality. The color matches the photos and it absorbs water well. I wish you all the best. Many greetings from Germany.
Excellent item, exactly as described, the fabric is very soft. Super fast shipping. I will buy again since the price is good.
These towels are very soft and very comfortable,they are very soft on sensitive skin and simply feels nice, they're lightweight and dry quickly,me and mimi love them,i recommend them.
It's very small, I feel disappointed.
What can i say it was a very soft and nice hand towel for only a penny! Cannot go wrong with that! Shipping takes longer but it came when it was supposed to! This is a really great and fun store! Things o have ordered they sell with low prices and i have liked everything i have gotten from them! I really love the discounts you get when you first join! Thank you so much! I will continue ordering from them. I am also waiting on another shipment with christmas gifts! Can’t wait!
very good morning, we already have the order at home, thank you for your attention, the truth is I liked them, they are not soft and have a good size for the bathroom, it's worth the purchase, very good finish, we will keep an eye on your products to see if we continue buying them. Thank you again.
Good product, as advertised, soft, the size is good for hand and face towels. The shipping was fast.
Excellent, they dry very well and have good fluff, they are thick.
Very high-quality and soft towels! This is not the first time I've bought them. I'm satisfied with the purchased product and recommend it for purchase!
very good towels, I keep buying them, can't stop.
very soft and absorb well
Just like the image