Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to setup. There is an issue with the design of the nozzles. Both the rear and frontal nozzles have the same length. When in operation, both spray at the same distance, and only reaches the rear wash. The water jet for rear washing is not strong enough The water flow for clearing the bowl has no significant impact at all. I have to do the normal flushing.
It is just great, great design, and works perfectly, just amazing! Thanks!
Excellent, easy to assemble and use, fast shipping, and excellent packaging. Thank you to the seller, I recommend dealing with them.
It has arrived safely. Still not tried.
Excellent product, well made and very useful
accurate
Good product, good quality for price, i'm very happy with it. The only problem was the package. I get this product so damaged from outside. I had luck, that it didn't broke.
ok. Super. I recommend this seller.
I just put it up, I didn't install it. I'll come back in a few days to report how it works.
Wonderful, fantastic!! Good quality, very practical, clean, hygienic, and very easy to install. I will buy for all bathrooms. For me, it has been a discovery. The delivery was very fast and came in a double box, very well packaged. Many thanks to the seller 🙏🏻
Great product
Product of excellent quality
Pretty fast shipping, very easy to install work well good price what else do you need?
I can feel the water cleaning and taking the shit out of me! Amazing.
Super effective and easy to assemble! Good quality product... to be seen in the long term.
happy! good spray and very easy to assemble
Clean buttocks, low price, and really very well made.
Excellent, very easy to install.
Great item. Shipment really fast. Good quality and easy to mount. Connected to the sink instead of the tank and it works perfectly
You will not regret this purchase. It is an essential item for good personal hygiene.
The product arrived just on time and once assembled and tested, it seems easy to install. I am satisfied.
Very good
Good product. The product does want it was intended to do. The installation was simple and there were no missing parts.
Super, practical, and easy to use. This is the second one I'm installing, and it's much better.
Very well finished and functional.