Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The cup doesn't leak after pouring hot liquid into it. I recommend it.
Nice. I like it.
very good item
Received correctly and as you can see in the photos, they are super wrapped to avoid damage. These winter glasses keep the coffee warmer, which is why I like them. However, they need to be handled with more care since they are double-walled glass and therefore more fragile. Still, I recommend them and this seller 💯. They come super wrapped so they don't get damaged during transit.
I bought a set of 4 again because we had already had four but we broke them. They are very good, they keep heat well and are of good quality.
comfortable and useful. The weight and size are ideal. It's practical to carry at all times.
comfortable and useful. The weight and size are ideal. It's practical to carry at all times.
Second time to buy , great seller and great glasses
Second time buying these cups. Beautiful design, well insulated from heat/cold. Comfortable cup to hold with the hot/cold liquid inside.
Excellent product, matches the description and received quickly.
Very happy with the purchase and even more with the customer service. I had a small issue with an extra charge and they immediately refunded me. Without a doubt, buying here gives you a guarantee.
Nice quality and shipping was fast!
Surprisingly tall glass with indeed bares the "nespresso" name at its bottom. I actually fits (almost too tall) in my nesspresso u5 machine.. Priced around 3,5€ a piece, it does have double walls...everything needs to be placed into perspective.i surprises that these came through their 2/3 weeks journey insammanges (packed in shap formed stirox and tape in legendary grey bag)
It's very cool and seems more durable than others, for a single coffee it's the ideal size, for a regular one, take one size larger.
It's good, it's good to buy this type of glass. It keeps heat or cold very well. I had bought a lot of them and I broke some, so I got 4 more. They are very good. The items were very well protected, really satisfied with my order.
The glass is super beautiful, it arrived very well packaged, the protection is very thick, the glass is impossible to break.
Beautiful flakes of good quality, with an interesting design and having a wavy structure on the walls, they are comfortable to hold.
Very good. It could have a slightly larger diameter opening to fit the Aeropress directly on it during coffee extraction. It doesn't heat up and is very pleasant for drinking hot coffee or tea.
Thank you very much! Respect to the seller for the fast shipping and very secure packaging of the goods! The glasses are wonderful, I've been using them for many years, I love them very much. I highly recommend both the product and this seller with pleasure! The package arrived very quickly, in just ten days, which was also pleasing.
Delighted with my purchase. These glasses are very stylish, perfect when you don't like coffee that's too strong. The packaging is impeccable, the glasses arrived intact.
cool cup. I recommend. keeps boiling water. The shape and ergonomics are excellent.
Beautiful cups, for small coffees
Great quality beautiful glass coffee cup keeps warm and with the logo on it fits perfectly with my machine.
beautiful! I bought a pair of 80 thousand and a pair of 150 thousand, they look of good quality, came very well packaged, and arrived earlier than indicated.
Very nice glasses, I have ordered 6 of them in the meantime. Perfectly tailored for a Nespresso cup. Top! !