Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it. I was turning it manually and the handle fell off. It's great that it's automatic.
Superb and of very good quality (small size, but sufficient for one person)
The lid is thick and sturdy, so it looks durable. But the size is a bit small. It's the size for a one-person household.
Dehydration is good.
everything is fine
It's a bit expensive compared to Ali, but it's good to use haha.
It is mainly used for washing salads. The spin-drying speed is not as fast as expected, but it is quite effective at removing water.
I love it so much!!
The size is cute, it works well, and the packaging was done carefully.
👍👍Excellent
It's sturdy and runs well. The dehydration function is a bit disappointing, but I'm satisfied considering the price.
Product arrived well-packaged, definitely a strong product with a high-quality mechanism that seems worth the investment.
Works great.
Very high quality Nirta
The size isn't too big, which is good. I think it was a good purchase for the price.
Delivery was fast and it was the best thing I recently purchased. First of all, it works as described and is sturdy and neat. The only slightly disappointing point is that there is some concern about whether the transparent case on the outside might break, but if it doesn't, it's the best product. Highly recommended.
The product arrived very quickly. Excellently packaged. Works perfectly. Thank you very much to the seller.
It's really comfortable! Very sturdy for the price The finish is also good, highly recommended!
After much consideration, I made a purchase and am satisfied with the size being just right.
very fast delivery, good packaging good plastic, comfortable to work with I RECOMMEND FOR FAMILIES OF 2-3 PEOPLE! ! We wanted such a small one, but all centrifuges are 3 liters or more, this one is very compact, I like it! I'll update you on how it goes in 2-3 months. Thank you!
Very good, it delivers what it promises. It's a bit smaller than it looks in the photo, but it works well.
Good for washing and dehydrating vegetables.
It works great! Just need to be patient. Sometime it doesnt crank if the gears arent lining up. Would be great if the basket is stainless steel. Price is great. A+
I am satisfied
great