Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great and very well priced. It arrived quickly.
The package arrived with everything described in the publication, everything arrived well. The product is very practical for what it says, especially what stands out the most is the piece that serves to cut vegetables into squares. Very good product so far, recommended.
It's fine 👍, only one box was a bit damaged (I guess customs or during transit), but overall the product is great.
Okay
I love it! I'm cutting fruit very quickly. It is easy to wash. It's true that the bottom part came cracked, but I didn't return it because it's okay. The box arrived a bit crushed. But that is not the company's fault; it would be the responsibility of the transport agency. Still, I recommend it 100%. Thank you.
Amazing work perfectly vegetable chopper i recommend to everyone amazing piece including many others parts
Perfect!
My order arrived today, which was very quick, and the quality of the product is absolutely excellent . I'll recommend this to my friends because its such a product at an extremely low price
Just what I expected and works very well. Easy to use with it. Vegetables, You just need to disinfect before use.
Excellent product.
Perfect
Super useful item in the kitchen! Thank you to the supplier: the package arrived fully equipped and well-packaged!
perfect and ultra convenient delivery in France 7 days
I like it
Feels a little cheap and the lid only sits loose on it but in general i am happy, makes cutting vegetables super easy.
As described, package arrived quickly and in good condition.
Just another top product, this is my second one, with the first one we have gone through years without any problems 😓.
Top product
The box was crumpled but item look good
Product is just like the picture. I know that people complained about packaging damaging which also happened to me. I recommend the seller to use bubble wrap around the box to avoid damaging. Other than that the product is good
Everything is as in the photo, although the box arrived wrinkled but seems to be intact.
I was missing a piece but everything was correct and resolved with the seller.
Works great thanks
Very easy to use
better than I expected