Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time, matches the description. I recommend it.
You can process various types of vegetables with one product. I think it will be possible to use it by replacing the blades, allowing for a wider variety of treatments. It's easy to clean, so I think it will be good to use for a long time.
Good quality plastic, knifes seem sharp, but didn't try yet. Very fast shipping and delivery
Decent equipment. Blades are well sharpened. Many combinations.
Super! I highly recommend it! It performs its functions well! Many thanks to the seller!
Everything is correct
The packaging was crumpled, but the contents were intact, without any damage. Rich equipment, but not yet tested. The goods arrived ahead of schedule. Bravo.
Very nice
The product arrived very quickly. Everything is fine. Nothing was damaged. Everything is intact. Everything works. Good quality. I am satisfied with the product. I recommend it to everyone.
Good!!
Very good
Super happy with my purchase! Everything arrived as described, nothing to complain about. The order was exactly what I expected, perfect. Plus, the delivery was free, a real bonus! And in just 10 days, it's really fast, I recommend it.
Love it
The grater is simply great. Already tested, works perfectly. Can only recommend the seller and the product 👍
Great product. Comes with many accessories for every vegetable
Really big, suitable for cutting everything!! Just like in the picture exactly ..
Good
It's okay. It fulfills its function although the green parts are made of a slightly soft plastic and of course it doesn't cut into cubes but into strips.
Great, the truth is that it arrived on time and in good condition, looks good and fulfills its purpose.
I recommend.
Really good material, looks just like the picture, it's high quality! I love it!
I've used it so far well, the truth is that for soft things it's not very useful, but for vegetables, potatoes, and other things it's generally good.
Excellent item with good quality
Excellent fast delivery and fries cut in seconds effortlessly.
First used worked well. Caution the knives are sharp. The egg dispenser that arrived is different from the picture on the box.