Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described. Many accessories for different cuts, however, the box is quite small. Will have to see how it performs in use.
everything is fine.
Excellent, super functional
I love it ,it makes my work simple in kitchen thank you
A very good kitchen item. Very versatile with all the accessories it includes.
Very good and useful. I highly recommend it 😍😍😍😍😍😍
I am very satisfied.
Everything is correct... for the price-quality ratio it's very good... 5 stars 💫💫💫💫💫
The multifunctional vegetable tool is quite good for its price and quality.
Perfect.
Excellent product, highly recommended, easy to use and maintain. Be careful with the blades, otherwise, a very good tool.
I am delighted with my purchase. The product arrived in perfect condition and exactly as described on the page. Additionally, the shipping was fast and the customer service was exceptional.
Great!!! I love this product, it's excellent and matches the description on the website.
I recommend it 👍👍👍
Stunning!
Very convenient for quick cooking. Cuts vegetables fast and evenly. Blades are sharp, be careful when cleaning. Plastic feels a bit light but works fine. Saves time in the kitchen.
The package came a little damaged on the outside, but the pieces inside were in very good condition, just a few scratches here and there, but it was complete and at the price I bought it for, it's very good. My mother loved it. It arrived on the same day as the delivery.
It’s nice. Comes with a lot of slices and it’s handy.
What was promised arrived; the box came quite crushed but the contents were in perfect condition. It's made of hard plastic but for now it's holding up well.
Well, what can I say? There is something to compare with, and the comparison is not in our favor. I used to have a very similar vegetable slicer, purchased on AliExpress in 2015, but I had to give it as a gift, so I later ordered exactly the same one for myself. But this model is made of thinner plastic, the container for the chopped vegetables is just smooth, and it used to have non-slip feet-pads. Previously, the blades were completely covered with plastic and held firmly in place, but now they are only stamped with plastic in specific spots. The cassette for storing the blades of the vegetable slicer simply disappeared from the set, and now they are scattered all over the device. In short, they found ways to save money on everything compared to the old version. The overall rating is about 3.5/5.
It came with all the accessories, the size is great. The material doesn’t seem to be very strong, but for the price seems ok. used it to chop some carrots, and i needed to make more pressure than i would like, but it worked fine.
Perfect packaging, product in line with the initial description, shipping and delivery time greatly improving the initial proposal, perfect.
spectacular
Great, fast delivery, good quality, well packaged, nothing was damaged.
The multifunctional vegetable chopper arrived very well packaged. It also comes with a lot of accessories and is a great help in the kitchen.