Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent value for money and easy to assemble
Delivery is fast and good.
It's sturdy.
I got it at a great price!!! The value for money is excellent!!!!
Because it uses metal pipes, it is cheap but has the necessary strength. I will reinforce it myself for DIY use. I am considering purchasing it again.
The quality is amazing. it can andel a lott and it’s really sturdy. i would recommend this to everyone
everything is fine
They are much more stable than I thought. They have four bars in the middle as a base for each shelf, making it a bit difficult to place standing figures, but for everything else it's very good; they have solved the space issue I was having in the room.
At first, you wonder if this is really necessary before assembling this little piece of furniture. But when it's finished, you really like it. Elegant, discreet...
It was torn during the assembly stage, which was the worst part.
Good value for money storage box, nice.
The product is great. I was surprised that it's more sturdy than I expected, and the value for money is good. You should definitely buy it. However, the manual is very poor, making assembly a pain. I had my younger brother help me to complete it. 🤓
Okay
Delivery is fast and I am mostly satisfied.
It can be assembled like Tetris blocks and is not difficult to put together, but its durability is just so-so. I would recommend it if you plan to simply disassemble it and throw it away when moving. It might be difficult to lift something heavy.
Fast delivery. There are quite a few pieces, but it's much easier to assemble by tapping them with a rubber mallet. It's so light that I was wondering if I could put things inside, but it holds up better than I expected. If you put the heavier items at the bottom, it seems to balance well.
It has not been assembled yet, but it is used well due to the fast delivery.
Very good and easy to assemble. I was afraid I wouldn't like it because the material seemed different, but when I assembled it, it looked just like the photo!
The size is a bit smaller than the product description.
Very cool, just like in the photo, I am very satisfied with the product, a cheap toy shelf 👍
Excellent lightweight spare shelf. Easy to move around.
Great and easy to assemble
It's more sturdy than I expected and practical for space utilization. I bought it for 16,000 won based on Korean standards. I am satisfied.
Easy to assemble, materials are a bit cheap but it does the job ☺️
...very useful will more than likely buy another one. I works great for storage and helps keep the room tidy!