Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Iest ok
excellent
Excellent and under test
Overall it's fine, the seller should mention that the head is made of plastic. Some options produce a weak current. It's also important to mention the size of the pipes; they didn't fit me, but luckily I had suitable pipes at home.
Excellent, arrived quickly and intact, the tube just doesn't fit for connection.
The quality is excellent and its use is very easy. There is no equivalent in the Saudi market at the same price. I recommend it 😍❤️👌🏼
Highly recommended from the photos I haven't installed it yet as the house is under renovation.
Fast shipping. Good quality. Works great. The pipes screws didn't fit.so i used mine. After all i am very satisfied
Very good 👍
It arrived in a combined package, the packaging was a bit damaged but protected the contents, it looks of good quality and according to the seller's advertisement.
Perfection 👌 Love it ❣️ Received with thanks 😊
Ok
It was slightly larger than the existing faucet nut, so I removed everything up to the inner eccentric and installed it.
Very good product.
Just perfect
Good and nice
Amazing product. Very good quality.
For installation, I had to adapt the pipes to connect with my setup, but it's not complicated at all; they sell them in hardware stores. It works very well, the only thing is that the high jet that's supposed to be for mouth rinsing is so strong that it comes out of the sink and falls to the floor, and our sink is large.
I will post a video/picture later but the product is very very good , it came well packaged and it functions well , all the 4 functionalities work and i love it , the design and everything .
I needed to buy a converter adapter to fit the hose to my pipe, but once installed it works very well, just like advertised. The body is a light metal but seems sturdy.
perfect
Looks really good
Excellent product, excellent quality, arrived very quickly, highly recommended.
The faucet is amazing. The box came with a little bit damage but the item is ok. pay attention to pipes, this is 1/2' hose, for me they not worked and used my old ones (1/4'), you can also solve it with adapter. The faucet installed and works well, no leaks, and looks like very good quality. All mods works as expected. Recommended for buy.
Perfect!! !