Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived earlier than the scheduled time, and the product was well packaged. I am very satisfied with the purchase! ! The blanket is light and pleasant to the touch. There is a zipper on the blanket, you can see and feel that the filling is natural, not synthetic, and it is sewn neatly. I recommend the seller!
The weight is exactly what i ordered. Good quality! Keeps you warm. About the feeling, i'm not so sure, just spent one night. But till know no problems..
Beautiful
I really recommend the product. It's super warm and excellent.
Delivered on time, packed in thick plastic wrapped with tape, it was difficult to open, I was afraid of damaging the blanket! The blanket itself met all expectations! The material feels very pleasant to the touch, sewn neatly, quite thin and light, with silk inside! Sleeping under it is warm and comfortable; it's -20 outside, the window is open to a minimum, and the room is +24.
Very very good quality, i will buy again
Great. Light and warm.
verynice 1.2 kg.
Exactly as described. Nice quality, measurements are spot on. Feels good to the touch.
You know in advance that the delivery will take some time, but it's worth the wait👌! The 2 kg version is really perfect for summer, great quality.
I received it yesterday, let's see how it is.
Perfect, i love it!
The blanket is good, but the delivery was delayed.
Super product, fast delivery, silk quilt very good.
Perfect, thank you.
The blanket looks nice. I bought it as a gift, so I can't say how it will last.
The blanket is excellent, pure white with no smell. It came in vacuum packaging. Sewn neatly, matches the size, weighs 300 grams less. The cover is synthetic but feels nice to the touch. The filling is silk, there's a zipper to check inside. Such a blanket can also be given as a gift.
The product is compliant and seems to be of quality, time will tell. With a density of 4 kg, it really keeps you warm, it's very good.
Nice blanket
Fantastic quilt but very slow delivery
Arrived fast and well packed feels and looks top quality, exactly as described. I will use and add more comments if necessary.
Excellent, I recommend it, high quality.
Really good quality I liked it
A wonderful light warm blanket, received 3 pieces. Everyone is satisfied. And the price-quality ratio is excellent.
The quilt is of very good quality, however, the sewn flowers are falling off. It's comfortable to sleep under it, the size is correct.