Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft strings. very easy for beginners who want to try.
arrived earlier than expected 😄 excellent service arrived in good condition
Nice guitar, good tuner it's worth the money!!!
It's too small...but cute for kids
Good sound Good quality I recomend
At an expensive price the goods are not of good quality
It's difficult to coordinate.
The product quality is better than I expected. Price comparison, good quality The line will become smoother if you keep adjusting it.
It took a long time but it arrived safely.
It works well! The first day it didn't hold the tuning at all, but the second day it worked perfectly.
I was hoping the tuner would come with a battery, but setting that aside, everything arrived perfectly.
It looks good. For now, I'm satisfied.
rather difficult to approach at first, I hope that with use it will stabilize
A 10
everything is okay
Hello, I have received 👍 the guitar 🎸 it's not bad.
I didn't mean to say anything bad, but it goes out of tune very easily! The sound is reasonable! Maybe when I switch to steel strings it won't go out of tune so frequently! Overall, I am satisfied!
faster than expected and very good when trying it, highly recommended.
The ukulele arrived intact, well packed, as advertised, good purchase, I recommend 👍.
Arrived safely. Looks great. Now i need to start learning to play
Very good quality. Supplier recommended.
The color is pretty and it came well packaged~ great
It's the first time I have one. I didn't think it was so small. Although the appearance is like that of a professional. It has a very childlike size.
bad of the tuners
The ukulele arrived in perfect condition, well protected in a cardboard box, with no visible marks at all. It sounds great and the included capo works perfectly. I haven’t been able to test the tuner yet because i don’t have the battery for it, and i do wish the gig bag had a couple of pockets to carry the capo and tuner. Still, i’m very satisfied with the purchase!