Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
It shows very good quality.
The guitar strap i received is perfect size for me. thanks well worth the money
Everything is fine, very nice, fast shipping, I think it's a good purchase.
It's okay, but the pattern of the design is similar to the one in the advertisement; it's nice but not the same and not as nice.
It’s exactly as described. the only downside is that because of the way it was stored there are some noticeable bend lines. but aside of that it’s so elegant
Good product for the prica
I didn't expect much because it was cheap, but the texture isn't bad at all, so it was a good purchase.
For that money, a beautiful and high-quality strap for my guitar.
Nice—of course it’s not leather, but it looks good. we’ll see how long it lasts.
Very good for the price it has.
Great strap!
A great item that arrived very quickly, I just thought it needed one more hole at the end of the strap and I need to make another hole so it fits comfortably.
I thought it was padded haha, but I'm satisfied with the appearance and the material.
Good strap, looks high quality even though it's not leather and very nice.
Of course, it's synthetic leather. There's no embossing. It's thin.
For the price it has, it's great 👍
Everything is fine.
Great product. Very nice.
Fast shipping. Product matches description. Thank you.
It looks good as a material, but there are few options for adjusting the strap once it's closed.
The quality corresponds to the price paid, very average; they are suitable for occasional use, which is the case for a few of my many guitars. So, they are well-suited for the use I make of them.
Beautiful, better than I expected.
This is not the first time I've ordered a belt, it's awesome.
Good product for good price...